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Sim card hasn't arrived

  • 7 January 2021
  • 3 replies
  • 68 views
F
Rank
Userlevel 1

Hi, I have ordered a sim card on the 3rd of January, and my sim card hasn’t arrived yet. My current provider will send out my next bill tomorrow and I wanted to swap before it’s happening as I don’t want to pay double. Tried to call you and use the chat, but both were unhelpful

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Best answer by Michelle 11 January 2021, 13:54

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3 replies

Ryan
Rank
Userlevel 6
Badge +10

Hi @FNikki,

We are sorry to hear about that. SIM cards can take up to 5 working days to arrive so ordering on the 3rd January would mean it should have been delivered by the 8th at the latest. Did it come yesterday?

Ryan

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F
Rank
Userlevel 1

No, still nothing

Michelle
Rank
Userlevel 5
Badge +8

Hi @FNikki 

 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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