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sim card not delivered

  • 26 November 2020
  • 7 replies
  • 103 views

I ordered 2 sim cards a week ago.  One still hasn't come.  How can I speak to someone? 

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Best answer by Ryan 3 December 2020, 12:19

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7 replies

Userlevel 6
Badge +10

Hi @Jojo217,

We are very sorry to hear about that! We will send you a PM now so that we can get this sorted.

Ryan

Edit: We can see a PM has been sent already

Hello I have received my mobile but not my contract sim! Very angry as I need this ASAP!

I have not recd my sim

Userlevel 1

I took out a new contract got my phone the next day but 7 days later still mo sim card and can't get in touch with customer services totally pathetic serve 

Hello my Sim card has not been delivered. I will be cancelling direct debit as it is impossible to talk to anybody.

Userlevel 1

I will also be canceling my DD for the new sim if I dont get a reply soon feel so let down

Userlevel 7
Badge +10

Hello @Mwatson, I’ve replied to your other post.

 

@Roachy71,

Cancelling the Direct Debit won’t really solve anything, but I do understand your frustruation.

Royal Mail have had an influx of parcels and this has caused a backlog on orders thus the delays.

We hope the SIM has since arrived but if you’re stilll waiting for this, please let us know here.

 

This applies to @Jojo217  and @Netnogs69  also.

 

Mohammed

 

Why iD Mobile?