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Sim ordered but not delivered

  • 19 January 2021
  • 3 replies
  • 71 views
K
Rank

I purchased the Id deal for 12gb data with unlimited calls and text for £8 a month through uswitch.

I received a thank you email saying my direct debit has been set up and a following email about the monthly bills but I have not revived my physical sim card nor an email saying my sim has been dispatched.

I am very disappointed in your customer service and I can't even cancel my contract because I can't make an account since I don't have an Id number since I didn't get a sim!

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Best answer by Mohammed 21 January 2021, 17:33

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3 replies

Mohammed
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Userlevel 7
Badge +10

Hello @Kfordmatt,

SIM cards are sent via Royal Mail and take 2-3 days.

This has been delayed as Royal Mail are facing a backlog of deliveries due to Covid-19 and the recent festive period.

 

When did you order this?

Mohammed

 

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K
Rank

This was ordered on the 10/01/21.

Mohammed
Rank
Userlevel 7
Badge +10

Hello @Kfordmatt,

I’ll PM you so we can get a replacement SIM sent out to you.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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