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SIM replacement, please

  • 24 December 2020
  • 3 replies
  • 100 views
R
Rank
Userlevel 1

I got my phone repaired, and either they didn’t give my SIM back - unlikely - or it got lost in all the upheaval. I could really use a new SIM card, please.

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Best answer by Ryan 29 December 2020, 12:40

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Ryan
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Userlevel 6
Badge +10

Hi @r197,

Sure, we will send you a PM now in order to obtain a new SIM card. One can also be ordered via our Live Chat Team here.


Ryan

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D
Rank

Hi I got my upgrade today and activated the sim in the dpd pack. But the sim doesn't work in any phone everyone I've tried it says no sim. I have my old sim still but obviously that's deactivated as its gone over to new one. Need this sorted please.

Mohammed
Rank
Userlevel 7
Badge +10

Hi I got my upgrade today and activated the sim in the dpd pack. But the sim doesn't work in any phone everyone I've tried it says no sim. I have my old sim still but obviously that's deactivated as its gone over to new one. Need this sorted please.

 

Hello @Dmitchell87,

It can take up to 24-hours at most for a SIM activation.

Try restarting the handset and try again and failing that we will issue a replacement.

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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