Sim was delivered to wrong address

  • 5 March 2021
  • 3 replies

Just received sim today need to speak e someone regarding this. I have updated my address in my account.

3 replies

Userlevel 6
Badge +8

Hi @Theresa27,


I’m a little confused sorry. So you’re an iD Mobile customer, and you received an iD Mobile SIM card at your house today?


Is it addressed to you or to somebody else? Have you upgraded, or changed your tariff recently?



I got it yesterday it was sent to my old address. The sim is mine am trying to cancel and it's says that I will have to pay £37 am well within cooling of period so why. I have also updated my address on your app. I want to cancel.

Userlevel 7
Badge +9

Hello @Theresa27,

If you purchased a 2nd new SIM then it doesn’t matter what address is on your account, the SIM is delivered to the one on your billing address.

If however it was a replacement SIM that was ordered by us and sent to the incorrect address this is another thing.

I’ll send you a PM so we can assist you anyway.