Just received sim today need to speak e someone regarding this. I have updated my address in my account.
Yes I have resolved my issue thanks
Hi Andy,
Have you managed to get in touch with somebody regarding this or do you still require assistance?
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Regards,
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Kash
I have the exact same issue as the last user.
I have ordered a sim only upgrade but did not have my current address filled in
Hi
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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Thank you,
Rory
Please could someone assist me on a similar issue. I have recently ordered a sim only upgrade but this is being sent to my previous address. I have now updated my address on ‘my details’ in the ID mobile app, but need to change the delivery address of this current order too.
Hello
If you purchased a 2nd new SIM then it doesn’t matter what address is on your account, the SIM is delivered to the one on your billing address.
If however it was a replacement SIM that was ordered by us and sent to the incorrect address this is another thing.
I’ll send you a PM so we can assist you anyway.
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Mohammed
I got it yesterday it was sent to my old address. The sim is mine am trying to cancel and it's says that I will have to pay £37 am well within cooling of period so why. I have also updated my address on your app. I want to cancel.
Reply
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