“Thank you for choosing iD.
We apologise that due to the popularity of our current offers, we’re currently experiencing minor delays in processing orders ready for dispatch.
We are confident however that we will be able to prepare your order in the next 3-5 days. We’ll email you again to confirm when your order has been successfully processed and dispatched.
Once again thank you for being an iD customer, and we apologise that on this rare occasion we have been unable to provide our normal delivery service.
The iD Team
However I have heard nothing back in a while? Any help to understand this email would be appreciated. Thank you
Best answer by Mohammed
It would seem that we have recently had a high volume of orders. Due to this, orders are delayed in being processed as we work through the backlog of orders.
Can you clarify if this is now resolved and the order has gone through?
Have you received any emails from iD since?