I purchased a new phone and ID mobile pay monthly contract through carphone warehouse earlier this month. My husband had arranged a new phone contract for me through his work so I immediately contacted Carphone warehouse to cancel the contract. There was a 14 day cancellation period during which NO CHARGES would be incurred. I have proof Carphone warehouse received the phone back within this period and they confirmed via online chat there would be no charges. I didn't even open the delivery package.
I have now received a final bill from ID mobile? I was assured there would be no charges and cancelled the order straight away. I've cancelled my direct debit so the payment doesn't automatically come out of my account as I want this charge removed.