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Unwanted SIM. How do I return it?

  • 7 March 2021
  • 1 reply
  • 62 views

As an existing ID customer, I ordered a new SIM, through the Uswitch website, from Id Mobile. This gave me more data for lower monthly payment. Having tried the new SIM, I am now in a complete muddle, my old SIM is still working & I can't get My Account to show my new tariff, so I think it is best to return the new SIM to you & stay on the old tariff with you. How do I go about returning the SIM which arrived yesterday, & cancelling it? Thank you. Pat O

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Best answer by Mohammed 8 March 2021, 11:55

Hello @PatO,

Purchasing via USwitch is a new contract purchase so you’ll end up with 2 different numbers.

What you wanted to do was look at changing the plan of your old number to a new plan for one that provides better value.

We can help with this.

We can also help with getting the SIM card returned that you no longer need.

 

I’ll send you a PM so we can assist.

 

Mohammed

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Hello @PatO,

Purchasing via USwitch is a new contract purchase so you’ll end up with 2 different numbers.

What you wanted to do was look at changing the plan of your old number to a new plan for one that provides better value.

We can help with this.

We can also help with getting the SIM card returned that you no longer need.

 

I’ll send you a PM so we can assist.

 

Mohammed

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