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URGENT - Sim hasn't arrived, need to move number today

  • 16 December 2020
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Hello

Ordered a new Sim Card on 9th December, has not yet arrived.  Problem is my account with previous provider ends today and I want to move my old number over to ID Mobile.    The form on your website to move my number asks for my iD mobile number and transaction number.  I don’t have either as I think they come with the SIM card.  I do have an order number.    Tried ID Chatbot (many times) but it keeps telling me no agents are available.

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Best answer by Ryan 23 December 2020, 11:14

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Ryan
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Hi @PAULGUDGIN,

We are very sorry to hear about that; we will send you a PM now to help further.

Ryan

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