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Delivery & Returns.

Delivery & Returns.

Got a question about our delivery process or returns? Ask it here!

33 Topics
65 Replies

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33 Topics

Recent feedback.

Most replies Most views Newest first

PeakSNewbie

asked in Delivery & Returns.

Return new phone

Hi,I purchased a phone online and didn’t receive any proof of purchase or confirmation email. I need to return the pay monthly phone unused with sim card and packaging and can do to a currys store but I have no invoice.I tried to use the webchat but is unavailable. I then downloaded the return request form which it says on the website to return to a Salford address but on the downloaded form gives a Southampton address.Kind regards,Sarah

13 hours ago

Tony LummisNewbie

asked in Delivery & Returns.

No calls out or in.

I cant make calls out or receive calls .Current answers are 10 years old

1 day ago

TiredofwaitingNewbie

asked in Delivery & Returns.

Return to store

I’m going around in rings trying to organise return of a handset to a Curry’s store. Customer service chat opened a postal return but this was not what I wanted. Now Curry’s say that they can’t accept the handset as a postal return is open. I’ve tried to have this closed via the chat but it hasn’t worked. How can I get the return made in store?

2 days ago

LottieCNewbie

asked in Delivery & Returns.

Switch happening today but sim not arrived

My switch is happening today and my sim has not arrived! I got an email to say my sim was on its way and was then prompted to start the process of switching my number. I have still not received my sim and my switch is happening today which means I am going to be without a working phone! I am also already paying for this sim which has not arrived ?! When ordering it said it would take 2-3 business days to arrive but now when I ask the chat it says 5! I cannot get through to talk to a real person as it says they need to text me a code to verify on my non existent sim!!!! please help

5 days ago

Delmac01Newbie

asked in Delivery & Returns.

keep getting my address wrong

It's the 3rd day I have been waiting for my new device. This is because ID don't put my full address and the courier won't deliver. ID don't allow the courier company to change the address. I have been in touch with live chat many times, they keep saying they will put the full address but never do. Does anyone know who I can contact about this?

7 days ago

Sabrinamathew25Newbie

posted in Delivery & Returns.

missing product

I ordered a phone from ID mobile, it was meant to be delivered using dpd, I missed the delivery slot, instead of rearranging a delivery date they have sent it back to currys, I’ve contacted currys to see when it can be collected/delivered but they said I need to contact ID

7 days ago

JS10Civilian

asked in Delivery & Returns.

Sim not arrived in the post

Order reference 135220088I am waiting for my SIM card but it has not arrived and no message from DPD that they have it and will be delivering it. Please can you inform me when it will be delivered or send me an eSIM instead.

9 days ago

Sophie31Newbie

posted in Delivery & Returns.

FAKE IPHONE 15

Posting on behalf of my brother as I recommended ID Mobile to him - now I feel guilty.He purchased a new Samsung S24 Ultra on an ID Mobile contract but through the Carphone Warehouse platform (all owned by Curry’s, I believe). The problem is, when DPD delivered the package there was an iPhone 15 Pro Max inside.Things escalated when we took the device to a Curry’s/Carphone Warehouse store and a member of staff pointed out that the iPhone is a fake. Following internal investigations at Carphone Warehouse, it appears the genuine Samsung was switched for the counterfeit iPhone during transit. DPD are denying this, although they have admitted to letting a member of staff go.My question is - has anyone else suffered this scam? And if so, what did you do to resolve it?After over a month of endless emails, it looks like we will be heading to the small claims court.

12 days ago

nic8592Newbie

asked in Delivery & Returns.

Pixel 9 Pro Fold Pre Order Delivery

Hi, I placed a pre order for the pixel 9 pro fold on 14/08/24 , got a confirmation email and spoken to a few people on live chat, can you please let me know if the phone will arrive tomorrow 05/09/24 as promised when ordering? I have had no tracking or dispatch info and don’t want to wait around just in case. Thanks

14 days ago

Muhammad UsmanNewbie

asked in Delivery & Returns.

google pixel 9 pro xl

I've upgraded to pixel 9 pro XL but it's out of stock, I'm unsure when it's going to be delivered so I wanted to cancel the order. Is there any contact details for id to cancel

23 days ago

MarbialCivilian

asked in Delivery & Returns.

damaged iphone 15pro box

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed.what should I do? I’m worried phone can be broken to, that’s why I don’t wanna open it .

26 days ago

BenMilford97Civilian

asked in Delivery & Returns.

Phone not delivered - Unacceptable

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

29 days ago

Joe DaleyNewbie

asked in Delivery & Returns.

Refund

I cancelled my iD mobile contract within the 14 day grace period and I still haven't received a refund on the initial £99 downpayment. I have spoke to iD via webchat on a number of occasions, last update I had was that I should receive my refund within 3-5 days, which was two weeks ago. Any help or advice would be greatly appreciated

1 month ago

Chris RhodesNewbie

posted in Delivery & Returns.

cancel order during cooling off period

1 month ago

Bully1974Newbie

asked in Delivery & Returns.

Need to switch my PAC date due to phone delivery earlier than advised, how do I do it ?

My PAC switch is set for next week but I've just been told my new phone will be delivered in a couple of hours. How do I request the switch to be done today instead of next Wednesday ?

1 month ago

anneliehollisCivilian

asked in Delivery & Returns.

Delivery Issue

Hello,I recently upgraded my contract but used the wrong delivery address, my previous house address was used.DPD has attempted to deliver the phone but was refused by the homeowner / no delivery pin.I have contacted DPD to try and change the delivery but they have refused.Is there any other way that i can change the delivery address to my new home address?Thank you.

1 month ago

PaigeNewbie

asked in Delivery & Returns.

paige

Hi I missed my delivery twice, email says it’s on its way back to curry’s. What happens now?

1 month ago

cookpRookie

asked in Delivery & Returns.

Phone not delivered

My son ordered a phone 3 weeks ago. DPD arrived outside our house but made no attempt to deliver. They updated the delivery status to ‘sorry we missed you’ and the following day said they were returning the package to Currys. Despite several attempts to get a sensible response from ID’s Customer Services my son is still waiting for his new phone. He has paid an upfront fee and is now being charged under his contract. Cust Services are investigating the issue and have told him that the package was received back from DPD empty, without the phone. They are refusing to send a phone to him until they have fully investigated with DPD. They have also refused to accept a cancellation instruction until they ‘receive the phone back’. Clearly this has nothing to do with my son and is an issue between ID and DPD. How can this be escalated to someone sensible?

1 month ago

SamantharushworthNewbie

asked in Delivery & Returns.

Refund overdue for upfront fee - phone returned and order cancelled

My son tried to buy a new Apple 13 - despite telling DPD we needed a delivery before 10 am they tried to deliver later in the day and so the phone was ultimately sent back to currys - we were away!The payment of £69.99 was taken out of his bank account on the 19th June and this money has never been refunded, despite ID cancelling the order.When will this money be refunded as I am not willing to place another order for the phone until the £69.99 upfront charge has been refunded.

1 month ago

Ben156Newbie

asked in Delivery & Returns.

PARCEL RETURNED TO CURRYS BY DPD

My phone should have been delivered on the 3rd of JuneBut it says it is on its way back to Currys Can anyone help? [REDACTED IMAGE]

2 months ago

PaulaszadkowskNewbie

posted in Delivery & Returns.

Broken Glass back

Want to return or Exchange because of broken Glass on camera foulty

2 months ago

Jimmy4e678Newbie

asked in Delivery & Returns.

Sim Card not arrived

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago.

2 months ago

Isabelle SimmonsNewbie

asked in Delivery & Returns.

Return within 14 colling off period

Hello,I recently purchased a new phone and SIM card contract with ID Mobile. Unfortunately, I’ve had to to return the device within the 14-day cooling-off period due to reception issues. I purchased the phone online with Carphone Warehouse and have now returned the phone to them in the post as they suggested. I have received DPD confirmation they have received the return. I’d like to now confirm cancellation of my phone contract with iD mobile and request a PAC code so that I may keep my number.I don’t want to receive the automated PAC message with the final contractual bill.Many thanks

2 months ago

Laura bobelCivilian

asked in Delivery & Returns.

about my purchase for an i phone

Hi I have just purchased a 1phone 15pro max and I was just wondering if it had gone through

2 months ago

scot2landNewbie

asked in Delivery & Returns.

received my new phone frome idmobile but it has come with no sim card

3 months ago

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