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5G not provisioned on second SIM

  • 18 June 2021
  • 5 replies
  • 118 views

Userlevel 6
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I’m wondering how 5G is currently being pushed out to customers...

 

I ordered a 12GB/Unlimited calls/Unlimited texts SIM on the 30/5 and inserted it into a Oppo Reno 4 Z 5G handset. It has 5G listed and enabled in the handsets settings menu and we get 5G signal too.

 

I ordered another 12GB/Unlimited calls/Unlimited texts SIM on the 14/6 and that too is in another Oppo Reno 4 Z 5G handset. However, no 5G is listed in the handsets settings menu (only 4G/3G/2G) and so no 5G signal.

 

I have tried turning off the phone and turning it back on. I have also performed a full factory reset of the second handset and setup a new but still no 5G. So, it appears that the second SIM isn’t provisioned for 5G.

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Best answer by WelshPaul 20 June 2021, 14:08

Fixed - I left the second SIM in my S21 Ultra 5G for 10 minutes and eventually up popped 5G.

Put it back in the Oppo Reno4 Z and my son now has 5G on that device too. 👍

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5 replies

Userlevel 6
Badge +2

I have just removed the second ID Mobile SIM that I purchased on 14/6 from the Oppo Reno4 Z and placed a Vodafone SIM in the phone, 5G is now listed in network settings and I get 5G signal. When I removed the Vodafone SIM and placed the second ID Mobile SIM that I purchased on the 14/6 back in the phone, no 5G option listed in network settings, only 4G/3G/2G or 3G/2G.

So our second ID Mobile SIM definitely isn’t provisioned for use with 5G. 😞

Userlevel 5
Badge +8

Hello @WelshPaul 

 

The Oppo Reno4 Z is not currently listed as one of our approved devices for 5G

 

 

Michelle 

iD Mobile 

Userlevel 6
Badge +2

Did you read my post? I have two pay monthly SIMS, both on the same plan and both inserted into an Oppo Reno4 Z and yet the first SIM has 5G, the second does not. Odd that one works, the other does not.

 

Anyway, I have now placed both ID Mobile SIMS into my Samsung S21 Ultra and again, the first SIM has 5G, the second does not. So clearly the second SIM is not provisioned for use with 5G regardless of what handset it’s placed into.

 

The Samsung S21 Ultra 5G is listed as a compatible device here:

https://www.idmobile.co.uk/5g

 

 

Userlevel 6
Badge +2

Fixed - I left the second SIM in my S21 Ultra 5G for 10 minutes and eventually up popped 5G.

Put it back in the Oppo Reno4 Z and my son now has 5G on that device too. 👍

Userlevel 5
Badge +8

Hello @WelshPaul 

 

Great to hear you now have 5G showing, thanks for the update.

 

Michelle 

iD Mobile 

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