Account settings

  • 15 October 2021
  • 3 replies
  • 28 views
S
Rank

Hi,

 

My mom switched to an ID mobile account last year, however, she is unable to login online to check her balance.

My account is registered in her name but I pay my phone bills through my direct debit.

It also says that her number is not registered with ID whenever I click on “forgot username” or “forgot password”, even though she has been paying her phone bill these past few months.

The Live Chat on the ID Mobile website also doesn’t seem to be working. Is there any way she’ll be able to log in and change her plan?

 

This topic has been closed for comments

3 replies

Michelle
Rank
Userlevel 5
Badge +8

Hi @sef 

Has your mum created an online account ?

https://my.idmobile.co.uk/web/cpw/pre-registration/-/registration/registerMyAccount

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
S
Rank

Hi @Michelle ,

She has tried to but it says her email address is already registered to an ID account.

Kash
Rank
Userlevel 7
Badge +7

@sef ,

 

Has she had an iD account in the past or has the email address been used for an iD account in the past?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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