app and phones down need to pay bill

  • 28 July 2021
  • 1 reply

Hi guys please help. I was a few days late paying my bill. So they restricted my services. I now want to pay my bill as I have a important call to make.. but the app is down. Also when i try call id it says they are having issues and it said would be fixed by 8am this morning. Then 1pm.its now 135pm and still not fixed. Help I need to pay my bill so I can make calls!!

1 reply

Userlevel 6
Badge +8

Hi @angie101,


Unfortunately the issues mentioned on the below article are still affecting the App. We hope to have this fixed as soon as possible.



If you want to make a payment manually, please call 0333 003 7777

Enter your Mobile number then select Option 2 followed by Option 2 again.

You can then make a payment for the desired amount via our automated payment line.


You do not need to speak to anyone for this so do not need to wait on hold to connect to an agent.