Question

Bill paid but services still off

Ashley Warrilow
Rank
Userlevel 1

I paid my bill over 24 hours ago and my services are still not connected even though it's telling me there is no balance on my account 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Ask an iD agent to have a look at your network account.

Do this in real-time using the iD Live Chat service - the agents work 9am - 8pm weekdays.

Tom
Rank
Userlevel 7
Badge +4

Hi @Ashley Warrilow 

 

I’d recommend contacting us on the iD Mobile Live Chat or either on Facebook or Twitter so we can verify the bills have been paid and we can reinstate the services!

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank

I have paid my bill over 24 hours ago!! 

Services still not back in I have tried all options removing sim turning phone off still not back on!

andewhite
Rank
Userlevel 8
Badge +9

I have paid my bill over 24 hours ago!! 

Services still not back in I have tried all options removing sim turning phone off still not back on!

Have you asked an iD agent to look at your iD account?

If not, I recommend contacting iD using the online chat https://idmobile.co.uk/live-chat service - the customer service agents work 9am - 8pm weekdays.

Good luck.

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