Hello!
I have a contract for my grandma that I pay for. She has memory problems and the message reminder about the monthly bill being due makes her anxious and she tries to give me money all the time. I wondered if there was a way of stopping this message? The bill is paid direct debit any way so there is no need for the reminder.
Thanks in advance,
Becky.
+7
We can check with the team and see what we can do.
Is the contract in your Grandma’s name or yours?
Kash
Hi Kash,
The contract is in my name.
+7
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
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