Question

Calls dropping off

  • 15 July 2022
  • 3 replies
  • 123 views

For the past two weeks I've continually had issues with phone calls. Others can not hear me but I can hear them. I have tried using WiFi calling but it seems to drop out repeatedly. I have an honor 20.

 

Its become a real issue and need some guidance ASAP. 


3 replies

Userlevel 7
Badge +7

Hi @Cameronl,

I can see that there was some planned work in the area which has been completed. 

It also seems that the coverage is limited/marginal indoors which may be the reason for your poor call quality.

However could you try the SIM in a different handset to see if that improves things? Are you having these issues in other locations or just at home?

 

Thanks

Kash

Hi Kash, yes I'm just experiencing the issues at home. I'll see if it's better this week. Thank you 

Userlevel 8
Badge +9

Hi Kash, yes I'm just experiencing the issues at home. I'll see if it's better this week. Thank you 

Okay @Cameronl,

Have you been online to www.three.co.uk/support/network_and_coverage/network_support, to check if your location is affected by any network faults or maintenance works?

It’s worth checking if these issues only happen in one location.

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