Question

Can't connect to network, manually or automatically

  • 21 May 2021
  • 1 reply
  • 24 views

Hi. My Samsung phone will no longer connect to ID mobile network, and is showing a grey ‘no entry’ symbol. Things I’ve done:

Remove/replace sim

Switch on/off

Restore factory settings

Request a text or callback to obtain pin to login, but without network, can’t receive calls or texts

Forget wifi network and reconnect (wifi seems OK, but that doesn’t connect to ID Mobile)

Do we know what’s caused this? I’m in the SW12 area of London, there don’t appear to be any reported problems. 

Please help, it’s been more than 24 hours now!

Thank you


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1 reply

Userlevel 6
Badge +8

Hi @Gaynor Whiting,

 

Could you provide us with your full postcode and the specific make and model of the handset?

 

Also, are you able to try the SIM of a different network in the handset to see how it behaves?

 

Cheers,

 

Will

Why iD Mobile?