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Can't request new PUK code

  • 1 August 2021
  • 2 replies
  • 124 views

My mother has locked herself out of her phone and needs to request a new PUK code. Unfortunately, for some reason, when contacting via phone, it won’t accept the four digit ID (account no/phone no) - although this is definitely correct as the paperwork is in front of us.

I can’t find a way to speak to someone on the technical side of things on the phone. She also hasn’t got an account on line, and when I try to set it up, it sends a code to the phone, which is of course locked.

Can you advise how she should contact someone to request a new PUK number please?Nikki

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Best answer by WelshPaul 1 August 2021, 12:33

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Try speaking to live chat on the link below:

https://www.idmobile.co.uk/live-chat

 

Failing that, a member of the team will respond to your post with an offer to help via the forums private messaging system. 👍

Try speaking to live chat on the link below:

https://www.idmobile.co.uk/live-chat

 

Failing that, a member of the team will respond to your post with an offer to help via the forums private messaging system. 👍


Many thanks - managed to get through to a person who was able to help. As usual, my mum never has one problem when two will make things a lot more fun!

 

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