Question

Contact the Fraud Team

  • 30 August 2021
  • 3 replies
  • 74 views

Hi,

Does anyone have a contact number for the fraud team?

We have been trying via chat for 18 months to speak to someone.  

An account was taken out in my partners name by a former house mate but ID mobile won’t speak to us because we cannot pass security.  

It has already affected her credit score as the account defaulted (again nothing we can do as we cannot access the account) and has been passed to a collection agency.

We have tried chat numerous times but never get a response even when we are told it is being sent to the fraud team.

Our only choice if we cannot get a UK contact number is to go to the ombudsman.


This topic has been closed for comments

3 replies

Userlevel 7
Badge +7

Hi @Mr_E,

We are sorry to hear about this. Is your partner able to contact us directly?

 

Kash

iD Mobile

Hi Kash,

Do you mean via the forum? 

 

Userlevel 7
Badge +7

@Mr_E 

Sorry, yes if your partner can contact us via the Community we can arrange for this to be looked into via Private Message.

 

Kash

Why iD Mobile?