Question

Fraud -

  • 31 August 2021
  • 2 replies
  • 52 views

Hi,

Someone recently went to a Carphone Warehouse shop (within Currys/PC World) and took out an ID phone contract, along with a handset under my name. 
After receiving an email from Carphone Warehouse, I contacted them and then police. I am aware that they have done the same with Vodafone and EE also.

please advise how I can get the contract cancelled and report this correctly with ID mobile.

Thank you 

 


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2 replies

Userlevel 8
Badge +9

Hello @Shadzaman,

I recommend using the iD Live Chat service - just go to:

https://www.idmobile.co.uk/live-chat/

You might have to tell the chat bot you want to “talk to a person”, but it’s staffed 9am - 8pm, Mon - Fri.

Otherwise, you’ll have to wait for iD staff working in this forum (iD community) to send you a private message.

Good luck!

Userlevel 6
Badge +8

Hi @Shadzaman,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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