My disabled aunt is 85 years old and currently isolating in a care home as she recovers from an operation
she doesn’t normally need to use her mobile so has a non smart phone with 100 minutes per month
I am trying to buy her a top up so she can call her family
why can’t I just phone up & pay
this 100% online system is preventing her calling loved ones
what can I do?
Best answer by WelshPaul
View original
+6
Call the automated top-up line on 7777, use the iD Mobile App or My Account online, simply tap 'Top-up now' from your dashboard, or do it from the 'Top-ups' section. Then choose your Top-up amount and enter your card details. Then you just need to confirm the amount.
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