I lost my phone 2 weeks ago and went through the unnecessarily painstaking process of ordering a new SIM from ID.
After 23 attempts of speaking with the chatbot, it reluctantly put me through to a real human customer service agent who advised me to order a new sim from ID, assuring me that I will be able to keep my old number upon activation.
Now that SIM has arrived, it says that it has already been activated and it is under a new phone number.
This means that I am now paying for 2 plans and still have no access to my old phone number.
I really am losing my patience with ID at this time as all I wanted to do was to get my old number with a replacement SIM but am now paying for 2 plans.
Please can someone help me change my number back to my old one and cancel the Sim which is in the phone I lost.
Thank you.