Question

I don’t have access to 5G


Userlevel 1

I have an iPhone 12 with an ID sim and I am in a location with 5G but my phone uses 4G. In my phone’s settings there are only options to use 4G or 3G. How do I activate 5G?


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3 replies

Userlevel 6
Badge +3

@Sharif4 How’s it going? 

thanks for your question. Can i ask if you have updated your iPhone to the most recent software?

If you have, you should be able to select ‘Settings’ > Mobile Data > Mobile Data Options > Voice & Data > and then select 5G auto or 5G on. There should also be a text which describes the difference between 5G Auto and 5G On, it’s basically to do with battery consumption.

Let me know if this helps. 

Userlevel 1

Hey

I just updated my iPhone. When I go into the settings that you described the options are still only 4G and 3G.

Userlevel 6
Badge +3

@Sharif4 Hmmm, what is the current version of the OS that you are running on your device? 

Why iD Mobile?