I upgraded my GB from 2.07gb to 15gb, but on my settings on my phone still shows the old GB and says I've used up my data etc, I do not want to billed for more when I upgraded to avoid this, any help and advice would be much appreciated. Thank you
Hi
The best way to manage and check your data allowances is via the iD Mobile App or Account online.
If you wish to increase your data limit on your handset settings you can usually do this from the network setting and selecting the data usage setting. From here you should be able to set your Mobile data limit.
I hope this helps.
Kash
Hi cannot find anything to change it to what it should be, I have a galaxy Samsung j4 plus handset, in the data usage tab in connections , just shows what it used to be and not what it should be. I cannot see anything anywhere to select, anything different.
From Settings, search for and select Data usage. Tap Data usage again, and view your Mobile data usage or Wi-Fi data usage.
Are you able to edit this from there?
Kash
Could you try clicking the Mobile Data Usage option from the screenshot that you have just sent?
Kash
If you click the last option ‘Billing Cycle and data warning’ you can change this from there.
Thanks
Kash
Many thanks for your help, I did not know about this, I just assumed it would alter it when the new sim went in to the phone.
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with FacebookEnter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
- Data Rollover
- Bill Capping
- Roaming
- Find out more