Solved

id mobile app

  • 13 September 2021
  • 5 replies
  • 61 views
Tich58
Rank

Can someone tell me why the I’d mobile app is not connecting?? I have been trying for around a week to look at my account and it just will not connect. I get as far as the log in then the screen says “ processing” but never continues to the account information. I have deleted the app and re-installed it several time but no change. Any help or answers to this would be greatly received

thanks

 

 

icon

Best answer by Will 15 September 2021, 16:48

View original
This topic has been closed for comments

5 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Tich58,

We are aware of some issues that the app was experiencing but these seem to have been resolved now.

Could you please try logging in now and check if you are still having the issue? You can check your account online instead if you are having issues.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tich58
Rank

I’ve deleted the app and have got the online icon on my Home Screen instead. 

Will
Rank
Userlevel 6
Badge +8

And is that working alright for you @Tich58?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tich58
Rank

Hi will, yes that is working fine. It’s the app that has the problems connecting 

 

thanks

 

Will
Rank
Userlevel 6
Badge +8

Hi @Tich58,

 

We’re getting a few people saying it’s working again now, but if you’ve found a work around that works for you, then that’s good too.

 

If you need anything else, please let us know.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Terms & Conditions
Why iD Mobile?