I keep my idmobile phone in Thailand, I am in the UK, I want to upgrade, but it does not recognise my pin, last two digits of bank for direct debit and last two digits of mobile number, a and to set up the id mobile app, it sends a code to my phone, which is in Thailand.
Best answer by Siân
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+1
Hello
Just so I am correct in understanding, you are wanting to upgrade with iD and you are sent a PIN to your phone to verify the upgrade, but you have left your phone in Thailand so cannot recieve the text, is that right?
Yes that is correctÂ
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+8
Hi
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We’ll need to send you out a new SIM card so you can activate that on your existing number, place it in a handset, and get your code. We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
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Will
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