Your Phone & SIM.

I have recently purchased a new phone and tried to switch over my phone number from my old sim. I received the pac code and went through the process of moving my number over. It then told me it should’ve changed by 11/7/25 and to restart my phone, I went through and did that and now I seem to have 2 phone numbers both my old one and the existing one on this sim, half the people in my contacts have a new number for me and half of them have the same number? It’s been a week or 2 now and still no change I have restarted my phone multiple times and I’m just at a bit of a loss… any ideas?

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Hi, I ordered a monthly rollover sim last summer. However shortly after the sim arriving my life circumstances dramatically changed which meant I needed to stay on my current number with another network provider. So the sim was never used on my phone. I’ve still continued to pay monthly for this sim despite never using it. I recently went to use this sim, but couldn’t find it, so have registered it as lost. How do I cancel my contract as I’m not using the service and I can’t access my online account as I never activated the sim. I’m a bit stuck. Thanks in advance.

I have problem with keep my number - I do everything at website but show me error

stop giving me useless stuff i already know and just simply send me a esim

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit

I have used ID mobiles wesbite to alert them that the phone they sent me doesnt work properly but never heard anything back. I cannot find a number to call them. Phone is awful.

Joined ID mobile at the weekend transferred old number set up app today won’t recognise my number only the one that came with the phone. please can you advise? Thanks

Hello all I have been with ID for several months, until recently everything worked fine. I have just come back from abroad and can’t place or receive calls. I’ve had the same problem trying to contact several numbers: When I call, I see their number on the screen but it doesn’t ring like it did before (and the called person does not see a call incoming) When I am called, nothing happens but when they hang up I get a text saying I have a missed call. Regards Raphael

Cannot receive calls or texts after moving from lebara, making calls and texts works, i have tried all the supports but nothing works, this is so urgent, ca not believe this is happening, to good to be true.… Please help, like i said ive tried everything stated in the help sections..

I have a iPhone XR with an eSIM but it doesn’t have eSIM transfer capability, however my new iPhone 14 does, can you help with doing this transfer?

Hi iD Mobile, I’m a long-standing customer and a father of two. I currently pay for three iD Mobile contracts – one for myself and two for my children. Yet, despite being the account holder and bill-payer for all three, iD Mobile has set up three separate accounts, and I’m unable to view or manage my children’s plans under my own login. This is extremely frustrating. I’ve spent time on your live chat support, and I’ve lodged two complaints – but I’m still no closer to a solution or even a proper explanation. I simply want one thing: to manage all three plans under one account. That seems like a very basic and reasonable request – and something many parents must surely want too. If this functionality does exist, why isn’t it being properly promoted, explained, or enabled? If it doesn’t exist, then why not? Right now, I’m trying to move my son to a cheaper SIM-only deal, but I can’t do this easily because I can’t access his account. His phone is out of contract, yet iD Mobile is making it unnecessarily difficult to switch to a cheaper option. From where I stand, it looks like this complexity benefits iD Mobile’s bottom line — not the customer. That feels exploitative and potentially in breach of basic consumer protection standards. This is not just a personal gripe — this is a broader user experience issue. You are making it harder for customers to manage multiple plans, and I urge you to take this seriously. Please give a clear answer: Can a parent or bill-payer manage multiple iD Mobile lines under one account? If not, when will this be fixed?

Bought an I’d mobile transferred from vodaphone. Now no iMessage FaceTime working. Switched it off did the restart. Did the remove the sim etc. Driving me mental. Want to get rid of it and send it back? What am I doing wrong. Shouldn’t be this hard!!!

I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

Trying to activate a sim but it’s telling me they’ve sent me a code via text message. How can I receive a text message if my sim isn’t activated?! what am I supposed to do?!

Hi, I’ve received a new iD Mobile SIM card, but I can’t activate it because I have no signal at all. I also can’t log in or register for My Account because I’m unable to receive the SMS verification code. Please activate my SIM manually on your side in one go. I just need it working so I can receive texts and finish my account setup. Thank you – I’ll wait here for confirmation. This is the issue I’m facing when I try to create a new account

Hi - been on ID mobile for many months and I’ve suddenly stopped receiving OTPs from my bank (I receive them from other companies fine and texts work fine too between friends). I have seen previous threads here and have tried the Network Settings reset as-well as the manual toggling off of Automatic in Mobile Services (choosing ID from the list). I’ve contacted my bank who have contacted BT (who they use to send my OTP’s) and BT said it’s an issue with ID mobile as they can see SMS error (Code 213) which typically indicates temporary problem or lost reach (I’m on WiFi and strong City 5G so it’s not like I’m in the countryside). my friend also has ID mobile and facing same issues too. How can I get ID mobile second line support to confirm if they are indeed receiving my OTP from BT but unable to forward it to my number? Thanks for help in advance

Hi, I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.

Hi, Im trying to activate a replacement SIM card, however, when I try to log into my account, it keeps sending to the phone number I needed to replace. We don't have any other ID mobile number. How else could we activate the SIM tonight? Thank you

I just moved to ID mobile but having issues with OTP messages from abroad. I double checked the number is correct, checked the blocked numbers as well but not recieving any OTP messages. Kind regards, Yana

I keep getting calls from people saying they are returning my call. The issue is I have not been calling them. It seems my number is showing up on their caller ID. But its not me, calling. Searching on the internet it seems it is called spoofing, I have tried reporting it to action fraud, but online there seems to be no way to report it after trying a number of options. So I have given up with that route. The other option is to contact your provider. I can use my phone and receive calls as normal. It just seems somehow someone is masking their number on caller ID by using my number. What can I do?

Hi there, I received a text message to say new SIM has been activated but I have not requested a new SIM. Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon

Hardly able to make calls Only Face time or voice calls on face time facility. any ideas on a solution?

My contract ends tomorrow and have selected a pay monthly, Sim only plan (which my ID app now displays). Do I have to physically cancel the contract plan or will it cancel automatically and I continue as normal with my same number??

I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers. What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able to upgrade with ID… I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working