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All the latest news, tips and tricks for Android devices

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I always lose signal and network every 5 minutes and it reconnects after 10 minutes!

I purchased a monthly plan of unlimited data from the ID Mobile website. Since the beginning I noticed issues with the signal but it was not as bad as now. Now, I lose signal every 5 minutes and it needs around 10 minutes until I regain network to reconnect. For someone that is always on their phone...

phone unable to make / receive international texts- therefore facetime/ imessage dont work properly

Hi. I recently got a new iPhone 12 and moved my number over from ee to id using a PAC code.The error I am getting is that my iMessages are coming from my email rather than my number and I am unable to use FaceTime.unfortunately I have been in isolation for the last week (which coincided with my numb...

No Service

Since getting my iPhone 11 over a week ago, I have had no service. I can use WhatsApp when connected to WiFi, but if I’m not connected to WiFi I can’t message or make calls.

Need help!! Need to cancel and pay off remaning contract bur ID are making it impossible

Need to cancel my contract and pay off my remaining month but ID are making it impossible for me!! Someone please help me or contact me.

Cancelling monthly contract

I no longer wish to use my mobile phone and therefore wish to cancel my monthly contract. I do not have the ID app and cannot find how to go about cancelling my contract. I notice that numerous people have received PM’s is this what I need to cancel my contract? Please help me.

Order placed is out of stock, how do I get in touch to cancel

Dear Sir/Madam,Your website stated that the A52 in black was in stock so I placed an order this morning, but then got an email saying that its out of stock (even though your website still shows its in stock!)The email said to contact you if I need to cancel, but how can I do that when live chat requ...

Old number not transferring

Number not transferring- I have tried to transfer my old number to my new iD mobile by entering the PAC code given to me by Three using both the iD mobile online form 3 days ago and the app however I keep receiving a “you entered a wrong PAC code or mobile number” error message. Three have confirme...

Network Bands Nokia X20

Hi. I'm purchasing a new phone outright but happy with my existing iD SIM package. It's a Nokia X20. From the phone's specs: ...Network bands (5G NR): 5G NR sub6 TDD: n78, n41/38; 5G NR sub6 FDD: n1, n2, n3, n5, n7, n28, n66; 4x4 MiMo: 1, 2, 3, 4, 7, 66, 41, n78Network bands (5G NR): NR sub6 TDD: n7...

Can anyone at D help me

Phone Received OK but SIM didn’t work. Eventually got new SIM but had to go to shop to get activated and number transferred from old phone. After 2 weeks my number has not transferred and now gone back to shop to resolve but cannot access my id account. requested new password, received 8 digit numbe...

i need a puk code

I need a PUK please*Edited completely to remove personal info

wifi calling not working on iphone 12 pro max

The wifi calling on my iphone 12 pro max has not been working since the 5g was enabled on it

wifi calling samsung s10

Ive been with id for 2 yrs and just upgraded my phone. Never had a problem with my old samsung. Ive reset router and phone ect all the usual stuff and it just wont work pls help

Having trouble registering my account

Ryan kindly replied to my question however I have not logged on before and I’ve tried to create account and it is not recognising mobile number as I transferred my original number as soon as got phone years ago. Therefore unable to up pay cap online and frustrated I can’t speak to anyone as have bee...

Log in on app and online just says' processing'

Not only have I been unable to make any calls from time to time(they don't connect) yet again when I open the ID app I log in via finger print or pin. It's all accepted then all I get is 'processing'. So I try the website. Guess what, it won't accept my password or email??? They are both correct. So...

Galaxy S21 Out of Stock

Hi, I have recently ordered a Samsung Galaxy S21 but it didn't really specify that it was out of stock it just seemed like it was available, how long will this take to come back into stock as at the moment i am currently struggling on a broken phone.

data not working

I am struggling to make my data work. I have turned on data roaming etc and always have is the 3G symbol on the top left of the hand. I have tried to speak to an agent throughout online chat, This didn’t work as the chat link wouldn’t open. I have tried using different browsers, turned off my pop up...

handset out of stock

I placed an order for a monthly contract with a Samsung galaxy s21 and received an email saying that the handset is out of stock, but will be in stock within a few days. Also the email said that a credit check was to be done. This was a week ago and I've had no other emails when the handset is back...

WiFi calling not working on Samsung S10

Just signed up to ID mobile using my Samsung S10 migrated from EE. WiFi calling is not working. It was working fine on EE network before migrating. I have done a factory reset on the phone and still not working. I have the function enabled on the phone.My wife has a Samsung A41 and hers is working o...

PAC code request

I recently closed my account with ID mobile as my contract had ended, and requested a PAC code. I gave this to my new provided who unfortunately did not activate it within the 30 day period.They have advised that the number remains mine for a further 90 days, and I am entitled to request another PAC...

PAC code request

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