Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,021 Topics
  • 8,949 Replies

2021 Topics

Florence Msoke
Newbie
Florence MsokeNewbie
posted in Device & Phone Support

PAC code

I asked for a PAC code since I cancelled my contract. I was told the code was emailed but unfortunately it said PAC Code not created. Can you help me to fix this problem please?

2
Siân
iD Mobile Employee
5 months ago
C
Newbie
cdwhiteheadNewbie
asked in Device & Phone Support

Pixel 6A poor network coverage

My network coverage has got really bad recently and I can only attribute it to either a disrupted service on the ID mobile network or because I’ve got a new Pixel 6A. Does anyone have a fix for this (if it is the phone) or has anyone experienced similar drops in network performance?

7
Siân
iD Mobile Employee
5 months ago
G
Newbie
GCvinNewbie
asked in Device & Phone Support

Unable to activate iMessage or Facetime

I’ve seen this issue numerous times and followed guidance but nothing is working.I’ve ported my number and all settings are correct but neither iMessage or FaceTime will activate and I just keep getting error messages. I’ve turned them off, I’ve turned the phone off, I’ve taken the sim out, I’ve signed out of my Apple ID. I’ve been through live chat 3 times and just get the same advice which doesn’t work. Nothing has got this to work. Never had a problem like this before. What is causing this issue?

56
Tom
iD Mobile Employee
5 months ago
George Heyward
Newbie
George HeywardNewbie
asked in Device & Phone Support

Can I change the upfront cost on a montly phone deal?

I want to order the s23 ultra but Id like to pay more upfront cost than £99. Is there anyway to do this or is it locked at whatever price the deal is.

1
andewhite
Legend
5 months ago
Rob Miles
Civilian
Rob MilesCivilian
asked in Device & Phone Support

No sim card

My new phone came but no sim card 

2
Tom
iD Mobile Employee
5 months ago
Guido Paoluzi Cusani
Civilian
Guido Paoluzi CusaniCivilian
asked in Device & Phone Support

samsung s5 mini

Hello there, given whatsapp has discontinued supporting my old phone because android is too old, I got hold of a Samsung Galaxy S5 Mini for the time being; it seems I can’t get registered on iD mobile network, though… The model is not in the “SIM compatible” list but neither was any of my older mobiles. Is there anything I can do or it is only :chnge phone get a SiM that is compatibleThanks and best regards

7
Tom
iD Mobile Employee
5 months ago
Muringani
Newbie
MuringaniNewbie
asked in Device & Phone Support

Sim switch

I’ve switched to ID Mobile but keep my old number. Which SIM card do I use? The ID Mobile sim or my old provider SIM card?

2
Tom
iD Mobile Employee
5 months ago
Geofffffff
Newbie
GeofffffffNewbie
asked in Device & Phone Support

how do i check the status of a friend referral?theres no link on my account

how do i check the status of a friend referral?theres no link on my account

2
Tom
iD Mobile Employee
5 months ago
J
Civilian
JJB1010Civilian
asked in Device & Phone Support

Force 5G on Pixel 7 Pro

Hey,To give some context, 5G and 4G both work on my phone with ID. 5G works flawlessly near the 5G tower, and intermittently from my desk. When the phone does connect to 5G from my desk (not exactly sure what prompts it to make that connection) - I get speeds of ~480mbps, which is much better than 4G’s ~10-20mpbs.I’d like to figure a way to force this 5G connection to happen - even if it means I can’t connect to 4G when there’s no 5G available.I’ve tried setting ‘NR Only’ in the service menu of the Pixel, as well as changing my preferred network types in my SIM settings to 5G. At the moment, 5G still only connects (4-5 bars) once in a blue moon and for only a few minutes when I’m at my desk.I don’t seem to have the 5G/LTE Debugging option which allows you to completely disable LTE either.My last and undesired option is rooting the phone to use a slightly dodgy looking app that promises it can force 5G - want to avoid this if possible though!P.s. Battery saver / ANY adaptive battery or

5
andewhite
Legend
5 months ago
Jess Willetts
Civilian
Jess WillettsCivilian
asked in Device & Phone Support

transaction number

Hello, I did not receive a welcome email and therefore do not have a transaction number which I need to swap my number over. Can I be sent one please?

2
Tom
iD Mobile Employee
5 months ago
C
Newbie
CameyNewbie
asked in Device & Phone Support

How to switch old number to ID Mobile

Hello.Just bought a SIM only contract from ID Mobile but cannot get my old number transferred over, I have a PAC code from EE but when I enter all the info, old number, new number, PAC code, name and transaction number, into the ID Mobile online site, “Switch to ID Mobile” it always comes up as “Something went wrong!”.Is there any other way of getting my old number registered?Thanks for looking.  John

3
Tom
iD Mobile Employee
5 months ago
S
Novice
surfinNovice
asked in Device & Phone Support

Trouble with new sim

 I've been having trouble when i text people.My number got transferred over a couple of days ago but when i text,its coming up as the number i got with the sim and not my transferred  number?Yes my number does show up on my phone and on my sim.I spoke to chat but they weren't no help.I was told to remove the sim etc,Reset to default access point names,i even changed  the messages app but it didnt help.Ive just spent about 2+ hrs resetting the phone to nothing and that appears to have worked for now.What is the issue if it happens again without me having to reset the phone from scratch?I've gone from a network that had great telephone support to a network with no telephone support and a live chat that dont know much apart from telling me to wait 48hrs. 

7
andewhite
Legend
5 months ago
Kris Romer
Civilian
Kris RomerCivilian
asked in Device & Phone Support

Switching to ID mobile and keep my pervious number. Unable to submit PAC? Help please.

When I click on the link it says URL not reconsider. Contact administrator? Can this be resolved ASAP. Or is there another link/way to submit PAC to keep my number? Thankskris

2
Kash
iD Mobile Employee
5 months ago
Jodie Downes
Newbie
Jodie DownesNewbie
asked in Device & Phone Support

help. kept original number, but phone gone to new

Text confirmed number changed, but my phone is showing new number and won’t change back to original number, I’ve tried to manually override it but doesn’t save and just goes back to the new number? 

2
Kash
iD Mobile Employee
5 months ago
Janna Hinchliff
Civilian
Janna HinchliffCivilian
posted in Device & Phone Support

Why has my number not ported correctly?

I used a PAC to port my old number. It says it has worked and my old phone now has no SIM and this one does, but the number hasn't changed. I can't get onto my WhatsApp from my old number and I don't want to have a different number. What has happened?

1
Kash
iD Mobile Employee
5 months ago
G
Rookie
gauge_bosonRookie
asked in Device & Phone Support

WiFi calling appears to be down

Hi all.At about 1030hrs this morning I lost WiFi calling on both my personal and work mobiles; both are on 3UK, but my work mobile is through a different provider as opposed to iDMobile.The DownDetector website problems reported graph for 3UK shows a massive peak from mid-morning, so I am guessing it is not just me.The 3UK service checker does show work on the network in my area, but surely that would only affect cellular signal and not WiFi calling. I force WiFi calling using flight mode and re-enabling WiFi, but that is not working, so I think it must be an outage of WiFi calling itself.Anyone else experiencing this problem?

5
Kash
iD Mobile Employee
5 months ago
Mike Cooke
Newbie
Mike CookeNewbie
asked in Device & Phone Support

Refuses to accept my password

I am being asked for my e mail, mobile number, year of birth, and after giving the correct answers nothing happens.  Is there a fault somewhere?

3
Kash
iD Mobile Employee
5 months ago
R
Rookie
Ro-me-roRookie
asked in Device & Phone Support

No connection following port

I had a rolling 1 month iD contract, and decided to get a new phone with a 24 month iD contract. I thought I would be able to switch my existing number to the new contract but was told this wasn’t directly possible and I would have to port out and back in. I ported out on my 1 month sim, closing down that account.  I then ported this number back to my new 24 month contract.  The port was “successful” in so far as my new iD account now shows my number in the profile, however since the port I am not able to make or receive calls/data/text.   The mobile connects to the network but all I get is 3G with no symbol to suggest data is being received… I suspect this may be somehow linked to the port out and then back in, but its been 3 days and customer support have not yet been able to provide a resolution. Any ideas?

55
Kash
iD Mobile Employee
5 months ago
Paul Doolan
Newbie
Paul DoolanNewbie
asked in Device & Phone Support

Why am i getting hardly and data whilst roaming. Why is this?

I am receiving just a tiny trickle of data, whilst my partner, who is also on idmobile gets lots of data.

4
Kash
iD Mobile Employee
5 months ago
R
Rookie
Rebecca TaylorRookie
asked in Device & Phone Support

samsung s23 ultra poor signal

Hi all, I have the Samsung galaxy s23 ultra and I am struggling with signal. WiFi calling is poor at home. I've checked the reception in area for ID and they are undergoing work on a mast which has been going on for a long while and no sign of when this will be completed. Any help would be really grateful as I am truly struggling. 

8
Kash
iD Mobile Employee
5 months ago
F
Newbie
Franka1998Newbie
asked in Device & Phone Support

phone blocked

My phone will not let my complete and outgoing calls/texts or data usage after I have transferred a new PAC number across. My bill payments are upto date and I have tried resetting settings etc

2
Kash
iD Mobile Employee
5 months ago
P
Newbie
Phil HNewbie
asked in Device & Phone Support

Google app problem

This morning the google app store recommended I update the Google app on my Huawei android. When I did this I received a malware alert telling me to delete the Google app. A second time I updated the app and again got the malware alert. Is there anything I can do to safely regain Google on my phone +

3
Kash
iD Mobile Employee
5 months ago
Aimee Lea Snowden
Newbie
Aimee Lea SnowdenNewbie
posted in Device & Phone Support

upgraded phone

I upgraded my phone , still have same SIM card but my iMessage and FaceTime is not activating my number on the system what do I need to do 

3
Kash
iD Mobile Employee
5 months ago
Shirley Goulding
Newbie
Shirley GouldingNewbie
asked in Device & Phone Support

no signal since 26/10/23

Hi I'm wondering why I have no signal I normally don't have a problem but since yesterday 26/10/23 I've had an issue with it I can't make calls unless I use wi-fi calling I live in BB3 1PH area could you please look into this 

4
Kash
iD Mobile Employee
5 months ago
marsochac83
Newbie
marsochac83Newbie
posted in Device & Phone Support

switching

Hi I'm new id customer  I m waiting for switch my number from old network three this suppose happens today  between 8.00 and 10.00 so far nothing.. how long this will take?   Marcin. 

1
Tom
iD Mobile Employee
5 months ago
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