Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,001 Topics
  • 8,910 Replies

2001 Topics

Natalie Carter
Newbie
Natalie CarterNewbie
asked in Device & Phone Support

Contacts unable to call/text me since porting number

Since porting my number across to ID, I’ve had several of my contacts say they can no longer call or text me with the number that is saved in their phone. It’s as if it’s blocked for them. I can still call and send texts, and am also receiving them from others, it seems to be a random selection of contacts that this is happening to. Any idea what is going on? 

3
Kash
iD Mobile Employee
8 months ago
Sammy Bryson
Civilian
Sammy BrysonCivilian
asked in Device & Phone Support

Unlimited Date Deal on Iphone 14 - £29.99 a month - Is there a catch?

I’ve been looking at taking out a new contract and came across the ID mobile deal for the Iphone 14 which is just £29.00 a month for unlimited data, calls and texts. It comes with an upfront cost of £169 but overall this seems like a deal that’s too good to be true - at least £20-£30 cheaper than any other supplier. Worried I’m missing something there and it’s actually just a data plan rather than the phone - can anyone advise on this? https://www.idmobile.co.uk/shop/pay-monthly/apple-iphone-14

3
andewhite
Legend
7 months ago
M
Newbie
MonkeynutzerNewbie
posted in Device & Phone Support

pac code will not work

Hi dear sir/madam ☺️ I do not have a transaction number as I brought through E2Save mobile, I tried the PAC code many times please help🤞

3
Tom
iD Mobile Employee
8 months ago
Karen Nagle
Newbie
Karen NagleNewbie
asked in Device & Phone Support

Adverts

I’m being inundated with pop up adverts when using my phone. Even in the middle of messaging & browsing. Can anyone tell me how I can stop this happening please.

3
Tom
iD Mobile Employee
8 months ago
M
Newbie
monk_3Newbie
asked in Device & Phone Support

Samsung Galaxy A54 Ram

I am considering upgrading to the Samsung A54 yet I cannot find out which version I will be getting if I do with there being a 6 and 8gb ram option for the phone itself but not on the ID page. No doubt I would like the 8gb but would very much like to know if it is this one I am getting or the lesser.Thankyou.

3
Tom
iD Mobile Employee
8 months ago
Garry Alston
Newbie
Garry AlstonNewbie
asked in Device & Phone Support

my bill

Hi, my due date for my first bill was 4th October. Yesterday on the app I changed the payment day to 26th of every month which is the date I get paid.I assumed that you would take first payment September 26th which is before my original due date but you have taken the first payment overnight? Can you explain please? ThanksGarry Alston

3
Kash
iD Mobile Employee
7 months ago
Sarah Covill
Newbie
Sarah CovillNewbie
asked in Device & Phone Support

I need to talk to someone about my account. The chat link doesnt work and I can't log in to the app.

I swapped my old number over and it lets me call out on it but won't let anyone call me. 

3
Tom
iD Mobile Employee
8 months ago
M
Newbie
Mindfuzz1349Newbie
posted in Device & Phone Support

I'm paying nearly £40 per month and get zero network coverage

I only want data for my commute into work, I'm in a major city so you'd expect there to be some kind of coverage but there is literally zero. I can't get any data outside at all. I'm very unhappy with this. It's been nearly a year since I switched to id mobile and this has been so bad. Is there any plans to increase the strength or anything? I can't load a single page outside of my home. Feels like I'm being scammed.

3
Tom
iD Mobile Employee
6 months ago
T
Newbie
TameekaNewbie
asked in Device & Phone Support

number transfer

Its been 6 days now from the date that I requested my phone number to be transferred..my PAC code was given when i bought the new phone/contract…how can I contact somebody about this as it is really frustrating as I use this number for work?

3
Kash
iD Mobile Employee
7 months ago
S
Newbie
ShaymaaNewbie
asked in Device & Phone Support

no transaction number !!!!!!!

I am really frustrated.I cannot find any transaction number. No invoice paper work. No welcome email !!can you please, tell me how can I find it ?? can you send it to me across ? can I know any mobile number to contact you ???

3
Kash
iD Mobile Employee
7 months ago
A
Newbie
aonedgarNewbie
asked in Device & Phone Support

old number not porting over

Hi, I have just moved to iD mobile and provided a PAC code from my previous contractor. However, this hasn’t transferred over and my phone is still linked to the incorrect new number. I got a message yesterday to say that was my number transferred over. I have followed the update settings advice in the help section and it just puts the old number for the phone back in every time I try to replace it with my ported number. Please advise Thank you 

3
Kash
iD Mobile Employee
7 months ago
I
Newbie
IsratNewbie
asked in Device & Phone Support

replacement sim needed

Hi need a replacement sim and the live chat is busy always telling me to try later. What do i do i am stuck. It should be illegal for companies to operate without letting customers be able to contact them. Definitely not staying after contract runs out. 

3
Kash
iD Mobile Employee
8 months ago
Judy Leader
Newbie
Judy LeaderNewbie
asked in Device & Phone Support

I've lost my phone

Sim 

3
Mohammed
iD Mobile Employee
8 months ago
L
Rookie
LysMooreRookie
asked in Device & Phone Support

upgraded phone but cannot use imessage or text!

I’ve just upgraded my phone, logged into my iCloud, but it won’t let me use iMessage or text in the new phone. I’ve used the same sim, and the contract was upgraded with ID, no new sim or new network.why can’t I text and use iMessage?  My number is showing on the new phone and I’m connected to the internet.  do I need to reset my old phone? And remove the old iPhone from my iCloud account? Because I’ve removed my SIM card from my old phone I can only use iMessage on WiFI, so really do need my new phone to work. 

3
andewhite
Legend
8 months ago
Chris Jordan
Civilian
Chris JordanCivilian
asked in Device & Phone Support

We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again

Keep getting this message “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again” when transferring a number from GiffGaff to ID on behalf of my wife. Didn’t give PAC at point of purchase trying now few months later, put surname in app capitals as advised on here but no joy, please help

3
Tom
iD Mobile Employee
7 months ago
Ciara SH
Civilian
Ciara SHCivilian
asked in Device & Phone Support

No incoming calls and 'no agents available' at 3pm on a Thursday

Despite a new SIM card and hours spent on the chat, I still can’t receive incoming calls.  All callers from all networks and landlines get ‘You have dialled an incorrect number’.Today I’ve tried to get support via the chat bot, but it won’t display on my computer.  On the phone, it connects but immediately says says no advisors are available.  It’s 3pm on a Thursday afternoon.Anybody able to get basic levels of support from id Mobile? 3 weeks since I’ve been able to receive calls. 

3
Kash
iD Mobile Employee
7 months ago
K
Newbie
kdbasranNewbie
asked in Device & Phone Support

Proof of Usage Required

Hi,I require Proof of Usage for my insurance company. I have also blocked/blacklisted the phone and require proof of this. Unfortunately idMobile’s chat service is not working and I received no documentation confirming the phone as reported lost.Thanks,Kam

3
Kash
iD Mobile Employee
7 months ago
P
Newbie
PatchworkBoy87Newbie
asked in Device & Phone Support

SMS marked as Not Delivered even though it is?

I switched to iD Mobile 2 days ago on a deal for an iPhone 14 Pro, and I used a PAC code to move my Three UK number over. Every since then whenever I send SMS to Android users, it states that they are Not Delivered, and send very slowly...even though the people I am texting are receiving the messages. What is going on here? I’m only 2 days into this service and already starting to regret it...

3
Kash
iD Mobile Employee
8 months ago
A
Newbie
Andyo15Newbie
asked in Device & Phone Support

Three broadband roter

I have been using a ID sim in a Three broadband router for some months and it has worked fine. Yesterday it stopped working and the network red light was on. I tried the sim in my phone and it worked fine and the iD sim from the phone gave the same red light on the router. I have obtained another router and I am getting the same result- red light no internet. I don’t use a lot of data and I am at a loss as to what has happened? I understand that ID don’t actually do data/ broadband but I don’t see why it would stop working and as I said it’s worked great for months. Can anyone help before I have to find an alternative.Thanks.

3
A
Newbie
8 months ago
C
Newbie
Celtic67Newbie
asked in Device & Phone Support

transfer

Why won't my pac code work I have been told I'm inputting wrong information when I know I'm not

3
Tom
iD Mobile Employee
7 months ago
Diane Carole
Newbie
Diane CaroleNewbie
asked in Device & Phone Support

New phone but no number or sim

Hi, I signed up for a pay monthly package on Wednesday 23rd August. The Phone arrived on Friday 25th but there is no SIM and the number that I wanted to port across from 02 is not recognised. I completed the PAC code as part of the application process but when I try to sign up to the ID mobile app with it, it is saying “number not recognised”so, how do I get my sim delivered and how do I get my number to transfer across from O2? thanks for your help.

3
Tom
iD Mobile Employee
7 months ago
J
Newbie
Jager123Newbie
asked in Device & Phone Support

setting up app

Morning,I have set up my new phone this morning and downloaded the app. I have ported my number fromanother provider and the phone is working with this number.Unfortunately, the app only recognises the number that initially came with the phone. It sends an activation messageto that number which obviously I don’t have access to.please advise 

3
Mohammed
iD Mobile Employee
8 months ago
B
Rookie
Bambi56Rookie
asked in Device & Phone Support

network coverage poor

I've got 1 bar signal for the past three weeks ,voice keeps breaking up.  This is unacceptable ! What can you do for me ? 

3
Tom
iD Mobile Employee
7 months ago
D
Newbie
dansusNewbie
asked in Device & Phone Support

Wifi on Tube

Would this method of connecting to Three Wifi on the tube work with ID sim? ( it works with other Three mvno’s)  1. Go to your Wi-Fi settings.2. Select the Three_WIFI SSID to open the configuration screen. Find the "EAP method" 3. Choose AKA from the list.4.Click on the connect button. Grateful if someone could test it, and report back.  Ta. 

3
Kash
iD Mobile Employee
7 months ago
L
Newbie
Luben SolevNewbie
asked in Device & Phone Support

Version of Honor Magic5 Pro sold by iD Mobile

Hi Peeps, Does anyone know for sure which version of the Honor Magic5 Pro is being sold by iD Mobile? On GSM Arena specs, I see that Honor Magic5 Pro comes with either single or double sim.  I’d really prefer to have the double SIM option. Also, on GSM Arena they state that the phone can come in one of these 4 memory set-ups:256GB 8GB RAM, 256GB 12GB RAM, 512GB 12GB RAM, 512GB 16GB RAM Which one is being sold by iD Mobile? Thanks in advance!

3
Mohammed
iD Mobile Employee
8 months ago
Terms & Conditions
Why iD Mobile?