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Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,024 Topics
  • 8,972 Replies

2024 Topics

Robert Haldane
Newbie
Robert HaldaneNewbie
asked in Device & Phone Support

new sim

Can’t get on website to activate sim

2
Tom
iD Mobile Employee
14 days ago
Matthew Tracey
Civilian
Matthew TraceyCivilian
asked in Device & Phone Support

buying in store vs online

Hi everyoneI am not with ID...YET.However, I found an amazing deal on their website for an s24 ultra with a free tablet.I was advised that if you buy online, the guys in store can’t / won’t help you with any issues.is this true?Also, will they offer same deal in store?Many thanks

2
Tom
iD Mobile Employee
14 days ago
L
Newbie
LouiseDHNewbie
asked in Device & Phone Support

how do i add roaming when the site is down?

App and site have been down for days, how do I add on roaming if I can't login?

5
Tom
iD Mobile Employee
14 days ago
J
Newbie
johnny daviesNewbie
asked in Device & Phone Support

how can this be?

i do hope an employee at id see this post.i received my new contract phone and sim through the post tuesday, since then nothing has worked, no signal, no number port, no matter how i try to remedy things i hit a brick wall, absolutely nothing i can do. HOW CAN A MOBILE PHONE COMPANY NOT HAVE A PHONE NUMBER?so my question is, what do i do? i have a contract with 3 which was supposed to end with the port of my number, i have a contract with id which does not work. this can’t be how things run in 2024, i believe its all down to the severely botched it systems which is why nothing works, no app, no my id ect. this has become a massive headache, not just for me but it seems for thousands of people across the country, and yet absolutely no way of resolving it.

2
Tom
iD Mobile Employee
15 days ago
T
Civilian
TrwiCivilian
asked in Device & Phone Support

Where is the web chat?

Hi, I have just joined this network and the app has been down for 3 days so cannot register and turn my roaming on. I am away on holiday so need it sorted ASAP. Where is the Web chat? How can I get help?

2
Tom
iD Mobile Employee
15 days ago
Jonathan Dearth
Civilian
Jonathan DearthCivilian
asked in Device & Phone Support

id have not kept my existing phone number

They said 7 days ago they were going to do it.This was after a day of trying to get them to do it.They still haven’t done it  can’t contact they as can’t login to App - they send a code an hour after requesting it so when I enter it’s invalid.What do I do?

2
Tom
iD Mobile Employee
15 days ago
A
Newbie
aliceanjaNewbie
asked in Device & Phone Support

unlimited calls and texts, but bill cap used

Hello,  I have a plan with unlimited calls and texts plus 60gb of data (I have 67gb remaining due to the rollover from last month). I have just received a message saying that I have used 100% of my cap, but have not been using my phone differently to the last few months. As a side note, all of my bills are up to date and I haven't had any problems with the direct debit going out. Are you able to "unblock" my phone so that I can continue using it for the second half of the month?  Thanks in advance  

3
Tom
iD Mobile Employee
15 days ago
Rae48
Newbie
Rae48Newbie
asked in Device & Phone Support

need an additional sim card

I would like to add another sim to my Ip12 for my business so I can cancel my old phone account. Can this be done??   

1
Tom
iD Mobile Employee
15 days ago
B
Rookie
BlandyRookie
asked in Device & Phone Support

WiFi calling on Pixel 7

How do I use WiFi calling on my ID Mobile Pixel 7? The cellular signal is awful in my house.I bought a Pixel 7 from ID Mobile, have selected WiFi calling in the settings, but no calls are made via WiFi.The Pixel 7 does not appear in the supported WiFi calling phones supported list on the ID mobile self help section.Searching the internet and this forum suggest that ID mobile need to specifically whitelist the pixel 7 for WiFi calling on their own systems. 

19
B
Civilian
15 days ago
E
Newbie
EdbeckhamNewbie
asked in Device & Phone Support

switching from another provider. which sim card?

Hi,I am switching from EE and have today received my new iPhone with new sim.Am I using the new sim or continuing with the old one?I did all the PAC details when ordering the contract so I could keep my old number. When putting the new sim in today it’s a different number. I then tried the PAC stuff again, as per this site but it said there was a problem. 

1
Tom
iD Mobile Employee
15 days ago
I
Newbie
Imrankhan786Newbie
asked in Device & Phone Support

iD app

Why does my ID mobile app keep asking me for entering login details inspite of me giving access through my biometrics with first time log in? Each time I use app I have to enter it, makes me mad.

7
Matthew Thompson
iD Mobile Employee
15 days ago
Lily Rowlson
Newbie
Lily RowlsonNewbie
asked in Device & Phone Support

I want to cancel disconnection

I want to cancel my disconnection request 

3
Tom
iD Mobile Employee
16 days ago
Joseph Fairbairn
Newbie
Joseph FairbairnNewbie
asked in Device & Phone Support

Transaction Number

I don’t have the welcome email to get my transaction number? Am I able to get it any other way?

3
Kash
iD Mobile Employee
17 days ago
W
Newbie
Winner2023Newbie
asked in Device & Phone Support

My bill and phone upgrade

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
17 days ago
Zoecjones14
Civilian
Zoecjones14Civilian
asked in Device & Phone Support

sim card not working on phone

My sim card isn't working in my phone, but works in other devices 

1
Tyler
iD Mobile Employee
18 days ago
Louis van Schaarenburg
Newbie
Louis van SchaarenburgNewbie
asked in Device & Phone Support

new phone order

I ordered a new phone galaxy s24 but by mistake i think the order has gone double I only want one phoneThanks,Louis van Schaarenburg

4
Tom
iD Mobile Employee
18 days ago
Greater Mavura
Newbie
Greater MavuraNewbie
asked in Device & Phone Support

Pay for my others phone

I could like to pay bill for my other phones   

1
Tyler
iD Mobile Employee
18 days ago
Hatdog761
Newbie
Hatdog761Newbie
asked in Device & Phone Support

ID wont take my money.

ID will not take my money for my last bill. For the past week I have been trying to pay my bill of £21.84. I enter my card details at the prompts,the money leaves my account then bounces straight back into my account. I have over £1000 in my bank account so it isn't because I don't have the funds. I've now been cut off because ID will not take my money. I am furious, any suggestions? I will be leaving this awful network, live chat doesn't work and the various numbers online are crap 

5
Tom
iD Mobile Employee
18 days ago
E
Newbie
ecirpnaiNewbie
asked in Device & Phone Support

Can't View Online Bills

Can’t view bills at all.  Updated browser and still just get white screen.

10
Tyler
iD Mobile Employee
19 days ago
L
Newbie
Lukeyyy07Newbie
asked in Device & Phone Support

Cant text my partner who is abroad? Error 0

Hello my partner has gone abroad to an EU country. We both have UK phone numbers and can text fine in the UK.When I try to text while she is abroad all I keep getting is unable to send error message 0.She can text me which is strange but I can't text her.I have an unlimited plan with every option turned on in my account. My bill cap is also set at £20 so should be space if it was going to charge me. I have also tried two sms apps Google and Samsung. (Phone is s23plus)Can anyone advise why I can't text?

2
andewhite
Legend
19 days ago
Jesse1234
Newbie
Jesse1234Newbie
asked in Device & Phone Support

How on Earth do I get a replacement SIM?

This is insane. Never use ID Mobile!I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take ef

8
Tom
iD Mobile Employee
19 days ago
S
Newbie
Steelmen91Newbie
asked in Device & Phone Support

DATA ROAMING NOT WORKING IN FRANCE

Data is not working in France. I can make phone calls and send text messages but I’m unable to use data. Can anyone advise on how to fix this issue?

4
Tom
iD Mobile Employee
19 days ago
Radu Novac Florin
Newbie
Radu Novac FlorinNewbie
posted in Device & Phone Support

i have accept??

[REDACTED]

2
Tom
iD Mobile Employee
19 days ago
Joshua Rafc Richardson
Civilian
Joshua Rafc RichardsonCivilian
asked in Device & Phone Support

otder?

I'm just wondering If I was accepted 

2
J
Newbie
20 days ago
Sharon Postill
Civilian
Sharon PostillCivilian
asked in Device & Phone Support

new data

I have changed my plan for more Data which it shows new plan but still no Data

1
Tom
iD Mobile Employee
20 days ago
Terms & Conditions
Why iD Mobile?