Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,011 Topics
  • 8,922 Replies

2011 Topics

J
Newbie
JaybceeNewbie
asked in Device & Phone Support

Are ESims due anytime soon

Just looking for an update on the esim situation. I was told when I got my phone mid last year that they would likely be available either when the new iPhone was released or by Christmas. 

1
Kash
iD Mobile Employee
20 days ago
J
Civilian
JH1Civilian
asked in Device & Phone Support

Porting Help - Strange things happening? Failed port maybe?

I requested my port from O2 to ID last week, and 25th was the confirmed port date. Today I have been left with a strange situation and it is leaving me without work or personal use.I have tried to get onto ID live chat, I sat there for nearly an hour at 6pm and no chat box appeared? I couldn’t find a telephone number to call other than complaints? I am just stuck without any help!I think the port has failed? I can receive calls from people on the Three network, but cannot receive any calls from any other network? For example, O2 customers are told the number doesn’t exist or the call just fails to connect. I cannot send SMS messages but i can receive them from Three network users, but cannot receive them from any other network. The number showing when inserting the sim, no matter which phone i put it in, i have tested on 3 phones, still shows the original temporary ID number? iMessage says the numnber doesn’t belong to my phone?I have reset the device, reset network settings, switched

3
Kash
iD Mobile Employee
21 days ago
Harry Croft
Newbie
Harry CroftNewbie
asked in Device & Phone Support

New SIM Doesnt Work

I have received a new SIM today for a new contract, I have put it in my unlocked phone and it hasn’t worked. I’ve put it in a phone that I know works on iD and it still doesn’t work. Please assist. 

1
Kash
iD Mobile Employee
21 days ago
Richard Downes
Newbie
Richard DownesNewbie
asked in Device & Phone Support

iphone 14 pro

Will you get anymore in stock or are they fully discontinued? iPhone 14 pro

3
Kash
iD Mobile Employee
21 days ago
C
Newbie
cck1373Newbie
asked in Device & Phone Support

Can't register / Log In/ Receive Texts

Not receiving Texts and although i am sure i already registered ID Mobile LogIn won’t recognise me.  When i try to register again it won’t recognise the original ID Mobile Number or thenumber that i wanted to transfer over from old provider.  I can’t get into anything on myID Mobile.  Getting so frustrated now after 3 days of trying and i am wondering why i joined ID Mobile.  

1
Kash
iD Mobile Employee
21 days ago
Lauren Kirstin Marsh
Newbie
Lauren Kirstin MarshNewbie
asked in Device & Phone Support

Help

I can't use my phone to call out or text. My phone is saying that I'm not registered on a network. How do I fix it? 

2
Kash
iD Mobile Employee
21 days ago
R
Civilian
rob99Civilian
asked in Device & Phone Support

Old number not transferring

Have entered PAC code, transaction number (beginning with 4), surname and information is not being accepted. Can anyone help please

3
Kash
iD Mobile Employee
22 days ago
S
Newbie
SimonMontNewbie
asked in Device & Phone Support

Proof of Usage

I need proof of usage for an insurance claim. How do i go about getting that?

1
Kash
iD Mobile Employee
23 days ago
Sean Mercer
Newbie
Sean MercerNewbie
posted in Device & Phone Support

handset return

I'm around 6 months into a,2 year contract with a s23. The phone seems to have an issue with the microphone where people say I'm very quiet. It's been sent off to be repaired by Samsung and they replaced some motherboard on the phone. Happy days.   But I've still got the very quiet microphone. Sometimes people say it goes crack and then loud their end and it happens on everyone I speak to. How many times does it need repairing before they deem it as replaceable. Or where do I stand? 

3
Kash
iD Mobile Employee
23 days ago
Kris Wheeler
Newbie
Kris WheelerNewbie
asked in Device & Phone Support

Phone Bill update

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.I have tried to delete then re-install the app but still no update. 

4
Kash
iD Mobile Employee
23 days ago
LeanneW
Civilian
LeanneWCivilian
asked in Device & Phone Support

samsung s24 ultra case

Hello.  I purchased the Samsung s24 ultra recently and it came with a clear case.   The problem is I want to take the case off for a new one and for the life of me I can't now get the case off.    I've tried trying to insert things to lever it out but risk scratching my new phone ! Any ideas how to get the clear case off ?

1
Kash
iD Mobile Employee
23 days ago
Lauren Dumbarton
Newbie
Lauren DumbartonNewbie
asked in Device & Phone Support

Contract Change

Hello I have recently changed my contract & have received the new SIM card. As I was already with ID mobile can I not continue using the old one? 

7
J
Newbie
23 days ago
M
Newbie
mrcarrot66Newbie
asked in Device & Phone Support

2 Factor Authentication on Account

Hi Folks, I am a new customer. I can’t see how to enable 2FA on my account How do I do this? Thanks

6
Kash
iD Mobile Employee
24 days ago
G
Newbie
GWi11Newbie
asked in Device & Phone Support

RCS Messaging using old number

Hello!I am new to ID Mobile. I had my new sim which put in to my new Google Pixel 7. Then ported my number to ID from O2 via PAC code.Everything has ported fine apart from RCS (Google Chat) messaging. If this is turned on the message sends from my temp ID Mobile Number - So the recipient see that temp number and not the number ive ported over.Things I have tried to resolve the issue without success so far:Cleared Messages Cache Cleared Google Play Cache  Cleared Google Services Cache Turned messages off,  Turned phoned off, waited for 30 mins, turned both back on Used Google RCS De-register service and entered my phone number. I also contacted live chat who to be honest seemed rather confused and didn't understand and tried telling me RCS was chargeable and i would need to up my cap (although I'm on unlimited data and its a data service 🤷🏻)Any kind folk out there go any bright ideas to get it working? TIA

14
Rémi Flament
Civilian
25 days ago
B
Newbie
BobSpeightNewbie
asked in Device & Phone Support

When my number changes.....

HiI am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.Thank you,Bob Speight 

3
Kash
iD Mobile Employee
25 days ago
camey000
Newbie
camey000Newbie
asked in Device & Phone Support

wifi calling

Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?.Thanks.  John

3
Lauren
iD Mobile Employee
27 days ago
A
Newbie
alimerchant0303Newbie
asked in Device & Phone Support

Phone number hasn't switched after 3 days

I transferred from my old sim to my new ID sim 3 days ago using my PAC code.My phone number has still not changed from the temporary one.I have tried turning my phone off multiple times.

1
Lauren
iD Mobile Employee
27 days ago
E
Newbie
elpestoNewbie
asked in Device & Phone Support

password change problem (app)

When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.

10
Lauren
iD Mobile Employee
27 days ago
Patrycja Figlarska
Newbie
Patrycja FiglarskaNewbie
posted in Device & Phone Support

I can't call abroad

Hello,I have the international option turned on, but I cannot call Polish phone numbers, what should I do to be able to do so?

3
Lauren
iD Mobile Employee
27 days ago
A
Civilian
Abigail_98Civilian
asked in Device & Phone Support

Swapping SIM card whilst abroad

I’m currently in Spain and I have bought a prepaid plan here that I want to put in my phone (since I need a Spanish number for certain purposes). However, I also need to use my UK number for some things and I want to swap between the two SIM cards occasionally when needed. Is there any problem with this, its important that my old UK sim still works when I put it back in whilst abroad.

2
Lauren
iD Mobile Employee
27 days ago
Caroline Frandsen
Civilian
Caroline FrandsenCivilian
asked in Device & Phone Support

No replacement sim

No replacement sim recieved with phone  

1
Lauren
iD Mobile Employee
27 days ago
Kieran Fish
Newbie
Kieran FishNewbie
asked in Device & Phone Support

data usuage

My data hasn’t reset at the time it should have so it’s looking like I’m using one months data for in total a month and a half

1
Lauren
iD Mobile Employee
27 days ago
A
Newbie
ArrrrrrghNewbie
asked in Device & Phone Support

PAC Fraud - No Help From ID Mobile

Received a text message saying that my SIM activation was in progress and then lost signal. Came as a bit of a surprise as I hadn’t changed SIM cards.Straight onto the online chat and informed that my number was in use and had been calling my bank. Assured that the number had been blocked (I now know this wasn’t the case as it will still in use by scammers after the end of the chat message).Advised to get a new sim card and swap it back and assured that the scammers wouldn’t be able to reverse this.After completing this regained control of my phone number.Next day another text message saying that my switch request had been received. Straight back on to online chat to be told that my concerns would be forwarded to the ‘technical team’ and they would get back to me with in 24 - 48 hours. Pointed out that this needed to be escalated urgently only to get the same response. Of course 3 hours later my number has been ported elsewhere with no intervention from ID mobile to prevent it.On the o

1
Lauren
iD Mobile Employee
27 days ago
B
Newbie
Bladezy88Newbie
asked in Device & Phone Support

Depositing to sites

When I try to deposit money to a gambling website where it is pay by phone (gets added to you phone bill), it just gets an error. Is this something that is not possible on iD? 

1
Lauren
iD Mobile Employee
28 days ago
L
Rookie
LeytonLadRookie
posted in Device & Phone Support

5 Digit Text Numbers - I cannot send them

I have been trying to get this problem sorted for some months but so far iD have failed.I have tried to text two different 5 digit text numbers (one is the BBC sports page number, the other is TfL's bus arrival update number). They just keep spinning and eventually fail.My Premium setting is on and set at £25 so no issue there. iD keep asking me to send examples implying they can't think of an explanation at their end. I have done but it does feel that whenever I give examples, the shift the goalposts and ask for info in precise formats.I notice other people are having similar issues but all iD seem to do is send scripted replies. A friend of mine also on iD is able to message 5 digit numbers, so it must be an issue with the company's settings for my account.I never had this issue with EE so it is NOT my phone, before anyone asks or suggests.

16
L
Rookie
30 days ago
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