Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 1,996 Topics
  • 8,862 Replies

1996 Topics

Alice Authbert
Newbie
Alice AuthbertNewbie
posted in Device & Phone Support

switch sim

      

1
Kash
iD Mobile Employee
29 days ago
Gordon Dorricott
Civilian
Gordon DorricottCivilian
posted in Device & Phone Support

Switch number

Hi, I'm tring to switch my old number from 3 but it's not working 

1
Kash
iD Mobile Employee
29 days ago
D
Newbie
Daniela87Newbie
asked in Device & Phone Support

Issue with porting in of number

So I got a new contract with id and was porting over my number from three, completed the form last week and the port was due to take place on Monday. Prior to this, I had been using both my id and three sim card successfully in my phone (S24).Monday comes round, my three sim card disconnects, and then my id sim disconnects. I have no connection or number registered with wither network when I look at my sim manager on my phone.Tried several things around trying to reboot phone, force a connection to network etc. Nothing works.Tuesday I contacted the id live chat to be dragged through similar process of restarting my phone etc etc, nothing works so they say they will send me a new sim. I should say that at this point,  my number to be ported from three is what is showing as my number when I log in to my id account.New sim arrived Thursday, activated in my id account, still no network connection. On to the live chat again to be taken through the same nonsense processes with no luck, they

1
Kash
iD Mobile Employee
29 days ago
Adrian Madej
Newbie
Adrian MadejNewbie
asked in Device & Phone Support

Coverage issues

I would like to cancel my contract but still pay a monthly  just for my phone. 

6
Kash
iD Mobile Employee
29 days ago
Emma Gilbert
Newbie
Emma GilbertNewbie
asked in Device & Phone Support

Final bill

Hi I have just ordered a sim only for ID and I am in the last month of my ID contract. I would like my final bill please so I can switch from 1 to the other please or can you switch it for me as I am a existing ID customer Thank you Emma Gilbert

2
Kash
iD Mobile Employee
29 days ago
S
Newbie
SpriceyNewbie
asked in Device & Phone Support

New to ID. No contract Confirmation or Transfer Start Date Received

I am in the process of transferring from EE to ID and porting my existing number. New handset and contract bought on-line via Carphone Warehouse on Monday during which I provided the PAC code. Collected handset on Tuesday in store. I was advised I would receive contract details via email plus confirmation of the number transfer date. 2-days later and I haven’t heard anything (checked spam too), so I am still on my old handset and contract with EE and with no indication that anything is happening at all. Any advice as to how to fix this would be appreciated (I have also messaged ID via X but not heard back).

3
Tom
iD Mobile Employee
28 days ago
W
Newbie
WendersNewbie
asked in Device & Phone Support

Not getting service I paid for

Since I got iD Mobile. I have had nothing but problems. I hardly get any service. Only the first bar on my phone  is showing.  We had a power cut yesterday and I switched to Mobile data and I had no network. I couldn't post on Facebook to ask if anyone else had the power cut. So I tried other sites and could not get on them either. I have never had any issues with previous suppliers.  I want to cancel but it says I would owe over £500. Why if I am not getting the service I have paid for. Its really doing my head in. 

1
Kash
iD Mobile Employee
29 days ago
camey000
Newbie
camey000Newbie
asked in Device & Phone Support

wifi calling

Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?.Thanks.  John

3
Lauren
iD Mobile Employee
24 days ago
Damien Nelson
Newbie
Damien NelsonNewbie
asked in Device & Phone Support

Previous member re-joined

I am unable to log into ID Mobile on my iPhone or iPad using the app but when I Google ID Mobile log in and use my email address and password I manage to login. I then see my name and mobile number displayed on my ‘Dashboard’. It then shows Remaining Monthly Allowances (-392 days left) with zero  mins text data for the Billing Period 18/1/23 to 14/2/23.Your next bill so far: error in calculating the estimated bill, displayed amount may not be correct.£0.00Payment due on 1st March 2023 For some strange reason it is pulling back when I was previously an ID Mobile customer prior to moving to Lebarra, this is despite deleting my history and cookies. I re-joined ID Mobile last month, 3/3/24, keeping my previous mobile number and activating it. Please help me sort out the problems. 

4
Kash
iD Mobile Employee
29 days ago
V
Newbie
Vicky SynnottNewbie
asked in Device & Phone Support

live chat

Is live chat not working? 

3
Kash
iD Mobile Employee
29 days ago
Martin Hiden
Newbie
Martin HidenNewbie
asked in Device & Phone Support

date capping and allowance balance

I have 150G of data on my account and carried over 150G , what is this if i have now used all my allowance and my cap? And still have 260G combined allowance left? 

1
Kash
iD Mobile Employee
30 days ago
Sarah Ann Murphy
Civilian
Sarah Ann MurphyCivilian
posted in Device & Phone Support

Phone number hasn't ported, no chat available

My phone number was due to port yesterday and it is still hasn’t as of this morning. I’ve had no communication from iD with any updates on the process or causes for delay, and the live chat option on their site is never available for me to speak to someone. Not a great start iD 😬 If someone could advise or if @iD Mobile could make contact with me please, that would be great

1
Kash
iD Mobile Employee
30 days ago
A
Civilian
AbshireCivilian
asked in Device & Phone Support

Is iPhone 15 secure to use?

Hi friends, I was thinking of purchasing iPhone 15, iPhone 15 is not more secure to use for long lasting periods. After that I am quite afraid to purchase the device, if it does not work perfectly. Has anyone used this device? If it is then what is your experience to use?

2
Kash
iD Mobile Employee
30 days ago
Bettsy Betts
Newbie
Bettsy BettsNewbie
asked in Device & Phone Support

sim cards

Hi. I want to get a contract phone with I'd. My question is this. Can I use my smarty simcard in the I'd phone. Can I not activate the I'd sim that comes with the phone  

1
Kash
iD Mobile Employee
1 month ago
N
Newbie
nicfromhoveNewbie
asked in Device & Phone Support

Apple pay declined

Hi, I’ve just switched from O2 to iDmobile and my ApplePay now keeps getting declined. Does anyone know how to remedy this? thanks!

2
Tyler
iD Mobile Employee
1 month ago
Paula Fletcher
Newbie
Paula FletcherNewbie
posted in Device & Phone Support

unable to access account usung details

I am unable to access my ID account with my email and d.o.b  

2
Kash
iD Mobile Employee
1 month ago
Dawn Alvey
Newbie
Dawn AlveyNewbie
asked in Device & Phone Support

Login with three mobile numbers to one email address

Hi, I have three mobile numbers, One for meOne for my sonOne for my mumAll these numbers are linked to one email address. I can't login to my mums or mine as it says one email only for one number.I've had two numbers for over a year and need to cancel my mums as she's died now and I've just gone over to 1d.Any help will be appreciated. 

2
Kash
iD Mobile Employee
1 month ago
WelshPaul
Legend
WelshPaulLegend
posted in Device & Phone Support

What is a PUK code and how do I get one? (GUIDE)

If you've blocked your phone by entering an incorrect PIN too many times, you'll need a PUK (Personal Unblocking Key) code to unblock your device. If you require a PUK code, please get in touch with iD Mobile via live chat.http://idmobile.co.uk/live-chat Once you've entered your PUK code, you'll be asked to choose a new 4-digit PIN of your choice. After that, you’ll be unblocked and good to go again.Entering the wrong PUK codeYou have 10 chances to enter a correct PUK code. After that, your iD Mobile SIM will be blocked. If your PUK code hasn't worked after the second attempt and you're convinced that you've entered it correctly, it's probably best to contact iD Mobile via live chat so they can help you.Make sure you're requesting for the right kind of codeDon't get confused between a PUK code and a PAC code.A PUK code unblocks a phone when an PIN has been entered incorrectly too many times.A PAC code is obtained when someone wants to leave a service provider and use their device on an

1
Kash
iD Mobile Employee
1 month ago
Kev James
Newbie
Kev JamesNewbie
asked in Device & Phone Support

xiaomi 14, no 5g

Hi all I've just bought a new Xiaomi 14, but I'm not getting 5g as I was previously on my Moto edge 30 ultra.Is there a quick fixThanksKev

3
Tom
iD Mobile Employee
28 days ago
Rhianon
Newbie
RhianonNewbie
asked in Device & Phone Support

how do i add another plan to my ID app?

I was told by an advisor that I can add my sons plan to my ID app. Can anyone please tell me how? Because they both plans are under my details I’m struggling to manage them. 

5
Kash
iD Mobile Employee
1 month ago
M
Newbie
MexicoCola1984Newbie
asked in Device & Phone Support

Woeful Connection 95% of Time....

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8.

2
Kash
iD Mobile Employee
1 month ago
K
Newbie
KernowNewbie
asked in Device & Phone Support

very slow/non existant 4g speed

I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used. this is the latest speed check I’ve done and to say I’m not happy is an understatement!  anyone have any clues? 

4
Tyler
iD Mobile Employee
1 month ago
J
Newbie
Jc1234Newbie
asked in Device & Phone Support

Switching day scheduled for tomorrow but no SIM card delivery.

Hello, help! My switching day for moving my existing mobile number to ID Mobile is scheduled for tomorrow (March 11) but still no SIM card delivery!! Emails from ID Mobile says that the SIM card has been dispatched (March 5) and that delivery courier will be in touch. However reading this forum, ID Mobile sent this Royal Mail 2nd class rather than a courier. What happens on switching day when I have no new SIM card? Does switch happen so my current SIM card will stop working? (Not ideal to not have any mobile phone access, especially as I am paying for it) What can I do to get an ID Mobile SIM card to port my existing mobile phone number? I can’t even set up ID Mobile app as it depends on SIM card and being sent a code… help! I simply want this sorted as quickly and as smoothly as possible.  Help! Thanks.

7
Kash
iD Mobile Employee
30 days ago
Graham Cronshaw
Newbie
Graham CronshawNewbie
asked in Device & Phone Support

wrong phone number on device info Iphone

I transferred my number from EE but was given a temporary number when I set my new phone up.For some reason the temporary number is stored against the phone in device info meaning I get an irritating “message failed to send” message for every text sent although they do go through. I can’t simply just edit the number and it is driving me crazy! Has anyone found a fix for this? 

2
Kash
iD Mobile Employee
1 month ago
David Rose
Newbie
David RoseNewbie
asked in Device & Phone Support

santander one time passcode not received reprise

I can see I'm not the only one but nothing for a while regarding solutions.  I joined iD and set up new phone no problems except for santander app which santander says they are sending OTP but not received.  No blocks etc on phone.  Santander says network even though only santander as an issue. No progress so far on iD side either. I can see santander OTP are issues for other networks also. Is there any solution I can progress as it's really frustrating.  TIA

1
Kash
iD Mobile Employee
1 month ago
Terms & Conditions
Why iD Mobile?