Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,027 Topics
  • 8,980 Replies

2027 Topics

D
Rookie
dylanbRookie
asked in Device & Phone Support

iMessage & FaceTime will not work after porting number

Recently joined iD Mobile and requested my number to be ported from Vodafone. Upon receiving the text message from iD to state that the number was ported, I went into my iPhone settings under Phone > My Number (as this was still showing the iD Number) - the +44 prefix is included.I have performed the following steps and I am unable to get iMessage and FaceTime to activate:Turn off iMessage and FaceTime in Settings Reset phone Confirmed my telephone number is correct in Settings > Phone > My Number (i.e. showing the ported number) Turned iMessage and FaceTime back onUpon immediately turning iMessage/FaceTime back on, the following error appears “An error occurred during activation. Try again.”In the Send & Receive options, I am able to use my Apple ID - however when selecting my ported number pops up the error message.I have tried both on WiFi and on 4G.Can someone please assist as I’ve not had this issue when switching before (usually just updating the number works).Thanks

9
A
Civilian
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Device & Phone Support

How to use your Google Pixel Watch

If you’ve recently got a Google Pixel Watch, and a Google Pixel or Android phone, here’s how to connect and use your watch: Can I connect my Pixel Watch to the iD Mobile network? iD Mobile currently do not support eSIM, meaning you won’t be able to use some of the features that require 4G/LTE connectivity in order to function. However, you are still able to use the Pixel Watch features that come with using Bluetooth/Wi-Fi connectivity.  Read on to find out more about the features available.  How do I connect my Google Pixel Watch to my phone? To activate your Google Pixel Watch and connect it to your phone, you simply need to pair your watch to your phone using Bluetooth. Once paired to your phone via Bluetooth for the first time, all you will need is:A nearby Wi-Fi connectionorAny Google Pixel or Android phone running Android 8.0 or newer. What features can I use when I connect my Google Pixel Watch to Wi-Fi/Bluetooth?If you want to make or receive calls on your watch, you’ll need to

14339
andewhite
Legend
1 year ago
Joanne Vincent
Rookie
Joanne VincentRookie
asked in Device & Phone Support

poor coverage

Any one had problems with network coverage at Winthorpe - near skegness, never had an issue before but this weekend it was virtually none existent. Both for me & my mother we are both with ID. Thanks

15
andewhite
Legend
1 year ago
Hanna Mcloughlin
Newbie
Hanna McloughlinNewbie
asked in Device & Phone Support

pac code

I got a new I'd sim card at the weekend and the advisor at currys set my pac code up bit it's not changed yet and I really need that number 

2
Tom
iD Mobile Employee
1 year ago
Bahi Ghubril
Newbie
Bahi GhubrilNewbie
asked in Device & Phone Support

Generating PUK code

there must be a simpler way to get the system to generate and send my PUK code, rather than having to wait 40 minutes  in line on live  chat ….?

2
Tom
iD Mobile Employee
1 year ago
B
Newbie
BexSharpNewbie
asked in Device & Phone Support

oppo x5

Hi,  While I was in Africa I deactivated my SIM as it said I was roaming when I wasn't. Now my phone won't recognise my SIM. The SIM is fine as it works in another phone. I've just put two SIM cards in and the second is recognised, the first one not.  Please help! 

2
Tom
iD Mobile Employee
1 year ago
Donna Aldridge
Newbie
Donna AldridgeNewbie
posted in Device & Phone Support

ordered the wrong colour of phone by mistake

I ordered my upgrade yesterday and received my ordered today. I have ordered the wrong colour it's came in black and I wanted green. Is there anyway I can change it?

3
Tom
iD Mobile Employee
1 year ago
RazvanOASE
Newbie
RazvanOASENewbie
posted in Device & Phone Support

find od account

Hi And 1 more qestion do ID do the Esim for a Samsung wach?

5
Tom
iD Mobile Employee
1 year ago
RazvanOASE
Newbie
RazvanOASENewbie
asked in Device & Phone Support

more then 1 nr

Hi I got definitely more then 1 nr with ID butt I lost 1 of the sim and I don't remember the nr how I can ghet it back is payd every month butt I can't remember were I put the sim I can't contact to the app because I don't have the nr and I can't ghet hold of any oane to try to send me a new sim home.Can anybody ghive me a suggestion???

3
Tom
iD Mobile Employee
1 year ago
M
Newbie
mkh93Newbie
asked in Device & Phone Support

I cannot make calls or receive from my wife after porting

I recently ported my number to ID mobile  from Lebara Mobile. After I ported my number I cannot make calls to my wife who is on Lebara , it shows “invalid number”  but she can call me Could anyone please help me? I can call other numbers but not to my wifes number who is on lebara mobile. and I have checked my number is not blocked on her mobile.

11
Mohammed
iD Mobile Employee
1 year ago
BigDaddyUK
Rookie
BigDaddyUKRookie
posted in Device & Phone Support

5G speed

Excellent 5G speed in places with good coverage. Well done ID. 

0
BigDaddyUK
Rookie
1 year ago
P
Newbie
paul.mccarrisonNewbie
asked in Device & Phone Support

Cannot make or receive calls

I have recently moved over to ID Mobile about 2-3 weeks ago. Today I noticed I couldn’t make or receive calls - not 100% sure whether this has been the case since I moved over or only something that started today - I don’t make many calls….When making a call I get call failed and when someone calls my number it doesn't show up on my phone and eventually goes to voicemail.SMS is working and my phone shows a 4G signal. When i move my SIM to someone else’s phone the same issue occurs and when I put someone else’s sim in my phone it works OK so that indicates its not a problem with my iPhone. I have reset network connection and rebooted it.Any suggestions please? I am starting to regret moving to ID Mobile. 

5
P
Newbie
1 year ago
T
Newbie
Til17Newbie
asked in Device & Phone Support

Issues setting up and getting started

Finally had my old number moved over  27 March but still having issues with trying to use facetime, its not connected to my number

3
Mohammed
iD Mobile Employee
1 year ago
Holly Ann
Civilian
Holly AnnCivilian
asked in Device & Phone Support

screen bleeding

So I woke up this morning to my phone screen having small blue dots and marks against a white background. As the days gone on, they've turned deep purple and I have had lots more come up. I pay £30 a month contract for the phone and the sim but how can I go about getting this fixed? Do the phones have warranty? 

2
Mohammed
iD Mobile Employee
1 year ago
Mohamed Suhailminiz
Civilian
Mohamed SuhailminizCivilian
asked in Device & Phone Support

can you re-activate the services

Hi good afternoon i been been holiday 3 months we come back yesterday because my phone line cut I don’t know why i play last night all amount can you activate my sim please  

2
Mohamed Suhailminiz
Civilian
1 year ago
Andy Kittle
Newbie
Andy KittleNewbie
asked in Device & Phone Support

M old number with its PAC is not transferring to new ID mobile sim

Hi, I need to move my old EE number to my new ID mobile sim card. I did the PAC code online giving both numbers and a transaction ID but it will not transfer over. If I don't get this sorted tomorrow, I'm staying with EE.

11
Mohammed
iD Mobile Employee
1 year ago
Jessica Dalton
Civilian
Jessica DaltonCivilian
asked in Device & Phone Support

upgrade

Upgarde 

1
Kash
iD Mobile Employee
1 year ago
Dillon Wren
Newbie
Dillon WrenNewbie
asked in Device & Phone Support

Restrictions

How do I take off my gambling restrictions?

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
AbhirayNewbie
asked in Device & Phone Support

accessing live chat

Hi, I am not able to open live chat. I am getting a message that the requested URL was rejected. I m signing on iPhone. any way to resolve this. Thanks  

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
CleardonNewbie
asked in Device & Phone Support

cant access second account

I can’t register my second account to see what ungraded choices I have. It does not recognise my phone number. What do I do?

14
Kash
iD Mobile Employee
1 year ago
F
Newbie
floatyid007Newbie
asked in Device & Phone Support

4G Calling / VoLTE Oppo Reno 8 Pro

Hello all!I have a SIM free UK Oppo Reno 8 Pro 5G handset.I can use WiFi calling absolutely fine and there is a toggle switch to enable/disable in the SIM menu settings when using my ID mobile SIM card.Unfortunately even though 4G Calling / VoLTE is supposedly supported there is no menu option to enable it when using my ID mobile SIM card.I have tried other SIM cards (Vodafone & SKY) and VoLTE menu appears straight away and I can use 4G Calling / VoLTE absolutely fine.I have spoken with Oppo and they have told me this is something ID mobile will need to sort out for me.Is this something ID mobile has to enable for me somehow on the SIM card / account?My handset is up to date and running the latest Color OS 13 / Android 13 update. Kind RegardsTom

10
Kash
iD Mobile Employee
1 year ago
Jacqueline Hunt
Civilian
Jacqueline HuntCivilian
asked in Device & Phone Support

currys voucher

When do we receive the currys voucher after placing an order ?how long do we have to wait please? Iv received my new contract which states I'm in titled to my £100 vocher but when do I get it or how do I get it ?

10
Kash
iD Mobile Employee
1 year ago
D
Newbie
Dominic StNewbie
asked in Device & Phone Support

My phone not read SIM card

My 2 months old samsung s22 not read SIM card, when I swap card to older phone , everything is fine. How many years I have warranty for Samsung? How I can make I claim for repair?

2
Tom
iD Mobile Employee
1 year ago
Preet Singh
Newbie
Preet SinghNewbie
asked in Device & Phone Support

no incoming calls

I port my number 2 months ago ,all of sudden I can’t receive calls  

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
bridelightNewbie
asked in Device & Phone Support

Where is the £100 Currys voucher I was promised?

Hello, Cheryl Anne Collins here, I upgraded my phone to a Google pixel 7 pro on February 8th 2023 when I completed my two year contract ID mobile Sony Xperia 5ii. I was supposed to receive the aforementioned voucher, when I inquired I was told that I would get it sent to my email. I have not yet received it, it is getting on for two months. Can you help me?

2
Tom
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?