Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 1,998 Topics
  • 8,891 Replies

1998 Topics

M
Newbie
Marek KroplewskiNewbie
asked in Device & Phone Support

Can I change my phone while staying with my old phone number?

Can i  change my phone while stayIng with my old phone number

2
Kash
iD Mobile Employee
1 year ago
M
Newbie
miztaadamNewbie
asked in Device & Phone Support

new sim card not working

new sim card new phone after the last one was lost by DPD. phone is recognising the sim card insertion because it switches to “searching” in the top left and acknowledges removal. please advise

2
Kash
iD Mobile Employee
1 year ago
Sarah Meadows
Newbie
Sarah MeadowsNewbie
asked in Device & Phone Support

not receiving text messages

I’ve just switched from EE to ID last week no have not been able to send or receive text messages (unless it’s iMessage).  when I put the SIM card in I didn’t realise I needed to register it. I’ve tried to do this since but it says sim already registered so that can’t be the issue. I’ve gone through all my settings and everything looks as it should be.  Any ideas?  thanks 

1
Kash
iD Mobile Employee
1 year ago
S
Rookie
Stevo2525Rookie
asked in Device & Phone Support

Contract is ending, would like to change to 1 month plan

Hi my contract finishes on 4th of March next month, I would like to stop this contract on the last month but I would like to stay with ID and choose 1 month plan £6 sim deal with 5GB data, unlimited txts/calls, please could someone contact me on how to do this, thank youRegards Steve 

6
Tom
iD Mobile Employee
1 year ago
J
Newbie
JimbobpopNewbie
asked in Device & Phone Support

Unable to connect while roaming

Hi, I’m in South Africa and I’m unable to use my phone.I have enabled roaming (both on my ID account and iPhone) but it does not work. I have attempted to connect directly to both VodaCom and MTN, both don’t work. Reading other articles and I need to input my APN setting, but there is no option to allow me to do so. Apple say that if this option is not available then to contact your carrier.Then to add to the pain, I’m unable to gain access to the online chat help as the button does not work on either my iPad or Phone…. Please help me asap, I need my phone to get around (Uber) and also to keep in contact with my family…:(

3
P
Newbie
1 year ago
Steffan Roberts
Newbie
Steffan RobertsNewbie
asked in Device & Phone Support

old number not returning

I entered and received my completion for my pac code on December 25th 2022. I seen on the ID website that obviously due to it being Xmas that it will not be fully transferred over until 29th of December 2022. It is now 7th of January 2023 I have had no change what so ever to my old phone number coming back or 4G working. I need this resolved and my old number back on this sim asap as I need my number to access Uni work and other services. 

8
Kash
iD Mobile Employee
1 year ago
Seweryn Stacherski
Newbie
Seweryn StacherskiNewbie
asked in Device & Phone Support

hidden number when calling

My number is hidden when I call someone. Can you help please

2
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Saira KhanNewbie
asked in Device & Phone Support

pro rata line rental charged

Will I be charged a pro like rental every month because my bill is £51.99 a month however I was chargerd £67 will I be charged that every month !!! 

3
Mohammed
iD Mobile Employee
1 year ago
Lentil Northover
Newbie
Lentil NorthoverNewbie
asked in Device & Phone Support

pac code not working correctly

I began a new contract with ID just over a month ago. I transferred my old number using PAC code which has worked however when I’m calling people the number that came with the new contract shows and I cannot receive any text messages to the number I have transferred. I’ve tried in vain to talk to an advisor but have had no luck. This is a business phone and I’m losing customers! 

4
Mohammed
iD Mobile Employee
1 year ago
Eleanor Rebecca
Civilian
Eleanor RebeccaCivilian
asked in Device & Phone Support

broken phone won't turn on

I bought a new Samsung phone and started a new contract in September now the phone wont turn on at all.

1
Mohammed
iD Mobile Employee
1 year ago
H
Newbie
Hammond38Newbie
asked in Device & Phone Support

samsung £150 Cashback - STILL Waiting (trade-in promotion)

Hello,Hoping that @Mohammed can help here as he has helped others.I have received the trade in value for my pixel 4xl and curry's emailed saying that the extra £132 would be processed separely. I am still to get the cashback into my account from early November. Please help! 

5
H
Newbie
1 year ago
S
Newbie
StuartGluNewbie
asked in Device & Phone Support

Not receiving OTP messages

Hi, I have also recently transferred to iD from Vodafone and now cannot receive OTP messages. This is causing me a lot of problems with important financial transactions that I cannot complete. I can send and receive text messages to and from friends and family ok.Online chat are not able to help and all apparent ‘solutions’ have been tried but I am still not receiving the messages. Can you please help. Many thanks, Stuart.

16
Tom
iD Mobile Employee
1 year ago
Jakki Shopland
Newbie
Jakki ShoplandNewbie
asked in Device & Phone Support

Help Required regarding my new plan.

I changed plans on the 2nd of Jan, for 5GB of data, unlimited calls and text. The plan changed over fine. But now it's showing that my total data allowance is only 3GB and I only have 2.9GB left to last 15days. I get that when you change plans you get a pro rato bill, but the overall allowance is less than I signed up for? Please help. 

1
Mohammed
iD Mobile Employee
1 year ago
Ms O
Newbie
Ms ONewbie
asked in Device & Phone Support

dementia

My mother has dementia and recently lost her phone so we cannot call customer services. I want to request a PAC code but she has never created an account (or at least doesn’t remember doing so) - how can I access a PAC code please? 

3
Tom
iD Mobile Employee
1 year ago
B
Newbie
BBowman123Newbie
asked in Device & Phone Support

Pixel 7 Pro upgrade - Phone trade in offer

Good Evening, Unfortunately this is another issue with the Trade-in promotion. I recently pre-ordered and upgraded to the Pixel 7 Pro. I then planned to trade in my existing phone a Samsung S20 5G. Other sites were offering around £200 for this, with ID Mobile/ Currys/ Carphone Warehouse Group only offering £160.However as there was a special offer, when upgrading to the Pixel Pro 7, whereby if you trade in an exsisting phone you get an extra £150, I thought no brainer, I'll go with this trade in.I sent my phone off in the provided packaging, however didn't receive any confirmation it had been received by Carphone Warehouse, luckily Royal Mail track and trace confirmed delivery. It states you should receive your money within 3-5 working days of reciept. It took me 7 days and that was with calling and trying to resolve the issue, as they hadn't confirmed reciept of my phone. I was passed from pillar to post and ended up being charged around £4 quid, in phone calls, on their helpline num

65
Tom
iD Mobile Employee
1 year ago
Bridd90
Newbie
Bridd90Newbie
asked in Device & Phone Support

Loss of earnings due to no working phone

I took out a new contract this week and my phone and sim arrived 4 days ago. I provided ID mobile with my PAC code to change my number and was told there was an issue with the SIM. I now have a new SIM from Currys and that also does not work.  I have had no phone for 4 days and been unable to work because of this situation and the only way to contact anyone is through the useless live chat.  I’ve been told multiple times this week that complaints have been raised and IT are working to fix my issue but every time I get through on live chat I just get told come back in 48 hours.  This company is an absolute shambles and I want to be contacted ASAP. 

2
Kash
iD Mobile Employee
1 year ago
A
Rookie
alanclareRookie
asked in Device & Phone Support

Occasional use of iD phone account on iPad with cellular

I have had an iD account for many years and am a very satisfied customer. Can I use the data on my account on my iPad WiFi+Cellular which has a sim holder?

19
andewhite
Legend
1 year ago
Louise Atkinson
Newbie
Louise AtkinsonNewbie
asked in Device & Phone Support

Claim Chromebook

Hi, how do I claim the Chromebook please? I can't see a link on any of the emails I've received.

2
Mohammed
iD Mobile Employee
1 year ago
Gwendoline Amber Frew
Newbie
Gwendoline Amber FrewNewbie
asked in Device & Phone Support

blocked sim see below

Hello, I’m at the end of my tether with this company I’ve had no response from anybody since September 22 it’s now Jan 23 I’m struggling financially and have no coverage I could quite easily kill myself over this situation I’ve suffer with anxiety and I am neuro divergent this is awful service, I rely on my phone to contact my therapist and my support network you are contributing to my mental health issues I am suicidal here!!

8
Mohammed
iD Mobile Employee
1 year ago
Jacki
Rookie
JackiRookie
asked in Device & Phone Support

Text from Android phone to Iphone

Does anyone know the answer. I do not receive notification sounds when I receive a text from an Android phone. If I goes one from another Iphone it works.

3
Jacki
Rookie
1 year ago
Finn Walsh
Newbie
Finn WalshNewbie
asked in Device & Phone Support

My sim has completely stopped working

Hello, for the last few days my simcard has been completely not working, my account is all okay through the app and my bill has been paid, but i am unable to call people (every-time i try i get an error message straight away) i am only able to send blue text msgs when i am connected to wifi, green msgs dont send at all and i am unable to use any mobile data, im not sure whats happened and i am unable to contact customer services,any ideas?

3
Tom
iD Mobile Employee
1 year ago
J
Newbie
Jin jo hyungNewbie
asked in Device & Phone Support

I am abroad

I am abroad now and international roaming is on. Two month ago my cap limit was over and since then I could now receive any texts and calls even though my phone show the SIM with local network name. Can any ID Technical Team help me to sort this problem out?

6
J
Newbie
1 year ago
S
Newbie
StonemotionsNewbie
asked in Device & Phone Support

Alternative APN for VPN?

I have tried using a hotspot from my sim to access my work VPN when out and about, however it never seems to connect. A bit of investigating has revealed that the issue also occurs on the three networks (which ID mobile uses) and that a way round it with three is to change the APN from “three.co.uk” to “3internet” as that changes the applied NAT wall to allow for VPN traffic to proceed. With ID Mobile, I have contacted the live chat and the only APN they can provide is “id”, but I was wondering whether anyone else has an alternative APN that might work, or if that is not the solution, or maybe a solution that would mean the VPN is not stopped from working by the network provider (ID Mobile). It is a SSL VPN connection to our office via a Draytek router should that info be needed, its not an app like NordVPN etc.

2
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
SteiffCollectorRookie
asked in Device & Phone Support

When will Motorola Edge 30 receive Android 13?

I appreciate that Android version releases can take a while to reach all qualifying devices, but it's a regular frustration when certain manufacturers hardly release any relevant information relating to upcoming or future releases of the Android operating system.Although Motorola have confirmed which of their devices will receive this update, the Motorola Edge 30 being one such device, they have to date not given any date when this update will be pushed out, why?These manufacturers are always keen to advertise their products, to produce sales, but the lack of relevant information relating to future security patches and Android updates is extremely disappointing!As such, despite liking my Motorola Edge 30, I will be very reluctant in moving to any other Motorola device in the future.

7
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
BRIGGS2013Newbie
asked in Device & Phone Support

phone not delivered and orderded 19/12/22

HiOrder reference- 124633292Phone still not delivered despite confirmation of order 19th Dec 2022.Text message received from DPD 22nd Dec 2022 to say it would be delivered that day. Phone not delivered. No card received and we have tried to track on DPD site it says driver unable to leave phone safe and parcel on its way back to Curry’s - parcel number REMOVED Can you please advise when it will be delivered as payment has already been taken for actual phone and I am paying price plan or cancel contract. Can someone please contact me as soon as possible as this is not acceptable. Thank you Claire Briggs

1
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?