Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,021 Topics
  • 8,956 Replies

2021 Topics

Lisa Hill
Newbie
Lisa HillNewbie
asked in Device & Phone Support

PAC DIDNT TRANSFER ON DATE - I NEED MY OLD NUMBRT

This is stressful, I have the welcome message stating I have a new number but my old number should have transferred.  What do I do with no-one to speak to.  Thank you.  Moved from Three to ID.

1
Tom
iD Mobile Employee
6 months ago
J
Civilian
JessieCivilian
asked in Device & Phone Support

Switched over number and its not working

I have switched over my number to this new phone with ID with a PAC code, I can call people and it comes up as my contact number however I can’t text and calls do not come through to this new phone they only come through to my old phone. I have restarted both phones and turned off my old phone and got someone to call and it still didn’t come through to my new phone 

1
Kash
iD Mobile Employee
6 months ago
Jessica Cunliffe
Newbie
Jessica CunliffeNewbie
asked in Device & Phone Support

pac code request

I have received my mobile today and got my pac code and put the request through to change my new number to my old one however after submitting the request I have changed my mind to stick with the new phone number. Does anybody know how I can cancel the request before it’s processed tomorrow. Thanks 

1
Kash
iD Mobile Employee
6 months ago
Jonathan Hartley
Civilian
Jonathan HartleyCivilian
asked in Device & Phone Support

Help. I’ve upgraded from phone and sim contract £28.10 to sim only at £10 but i am still being charged £28.10.

HiMy 2 year contract for £28.10 ended August 2023. I used the website to upgrade to a SIM only contract for £10. Now I am charged both amounts.I spent 2 hours on my phone trying to resolve this via the text messages to customer services last month. This resulted in me being sent another SIM card bringing me to 3 now in total.Cancelling a sim only contract will incur early penalty charges.  Why can’t I speak to someone once and for all to get everything sorted out? I probably just need someone who understands which sim to use to make it right.No confidence in this happening just now as more money drifts out of my account needlessly.Any suggestions please? Jon   

1
Kash
iD Mobile Employee
6 months ago
P
Civilian
Pip67Civilian
posted in Device & Phone Support

unlimited data

Hi.i have unlimited data, been on this deal for 2 years ; why when my phone reaches 5 , I can no longer use Internet, txt out etc unless I am connected to home WiFi? I have unlimited data, calls, texts.

1
Kash
iD Mobile Employee
6 months ago
A
Newbie
Amilia28Newbie
asked in Device & Phone Support

phone number isnt working

I’ve spoken to the robot assistant and finally got through to an actual person to help me with this situation. I’ve done all the reset and stuff. However, that didn’t work, so you was going to send me a new Sim. It  hasn’t arrived ( that was last month). I’ve been trying to get back in contact but hasn’t worked. i’m really struggling with this problem because anyone that phones my number is directed that it’s unavailable. This whole time I am receiving nothing and it’s been nearly 2 months.I just want a new sim with my number working. 

1
Kash
iD Mobile Employee
6 months ago
S
Newbie
SimpalSNewbie
posted in Device & Phone Support

Please Help me

I have not used ID mobile Sim because it was just an extra sim that came with my new phone ages ago like 5 years ago I thought it was free but I never used that sim I just kept it but now it is lost but ID mobile keeps taking money from me even though I haven’t used that sim even once since the sim is lost I cannot create an account on ID mobile or I can’t call or get in though with ID mobile since I don’t know the sim phone number i cancelled the direct debit going from my bank account since I do not use this but I had a letter saying that this could affect my credit score but I have been paying £13 for 5 years every month for nothing because I have never used that sim please cancel this please ID mobile

1
Kash
iD Mobile Employee
6 months ago
L
Newbie
lillymama1Newbie
asked in Device & Phone Support

new phone wont charge

i just got a samsung galaxy s22 from id mobile about a week ago and everything worked fine then all of a sudden after a couple of days it stopped taking a charge. its not my charger because it charges my old phone fine and theres no damage to it. i was told to take it to my local currys but the closests one is miles away and i dont drive, cant i just return it for a replacement

1
Kash
iD Mobile Employee
6 months ago
Namiq Rekani
Newbie
Namiq RekaniNewbie
asked in Device & Phone Support

Honor 90

I have seen Honor 90 in idmoile shop, is that phone 8gb or 12gb of ram? 

1
Kash
iD Mobile Employee
6 months ago
Chibi_Tora
Newbie
Chibi_ToraNewbie
asked in Device & Phone Support

Accepted by iD network, however not for the chosen handset & tarrif.

Hi, I recently tried to open a new contract and received an email saying has been I have been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. Instead, The network would be willing at this time to offer you one of their great sim only packages.Doesn't that mean I got rejected? Does that affect my credit score? What's the deal here?

1
Kash
iD Mobile Employee
6 months ago
Liyah Ellison
Newbie
Liyah EllisonNewbie
asked in Device & Phone Support

no service

i’ve had no service for a week now and nothing is working, i’ve tried everything. Can i get sent a replacement sim to see if that works?

1
Kash
iD Mobile Employee
6 months ago
H
Civilian
HollypollyCivilian
asked in Device & Phone Support

My Data keeps disappearing

Hi, My data keeps disappearing, even though I have data remaining on my plan.It keeps saying a time that the data will become available again and i usually have to wait up to six hours for it to work again.I have been through all the settings and can’t find out how to stop this happening and its really frustrating.please help! 

1
Kash
iD Mobile Employee
6 months ago
Craig Parsons
Newbie
Craig ParsonsNewbie
asked in Device & Phone Support

charged double

To ID you say my direct debit bounced then there was over 200 in my account the  your cancel.my dd and the  ask for double the payment can you please rectify this and refund the extra payment u had to.oay to keep my phone going please 

1
Tom
iD Mobile Employee
6 months ago
kat73
Newbie
kat73Newbie
posted in Device & Phone Support

phone upgrade

I have upgraded my contract, however I wanted to continue with previous contract (SIM contract only) and have the new contract as a second phone. I have received the phone but does not a SIM card. How can I have a second SIM from this new contract?

1
Kash
iD Mobile Employee
6 months ago
nicksymes
Newbie
nicksymesNewbie
asked in Device & Phone Support

Currys gift voucher not received

I have received a gift voucher for joining ID mobile but I referred my daughter who hasn't received her voucher for joining. You've dealt with my partner who has received hers for joining but not for referring me. As I've received mine for joining but not for referring my daughter and she had received nothing. Kash was dealing with my partner. 

1
Kash
iD Mobile Employee
6 months ago
G
Newbie
GlennsNewbie
asked in Device & Phone Support

Roaming in USA - Cannot use network

Help!I'm in NYC and cannot use my phones data unless there's WiFi. I'm using at&t network but have no Internet access. I've checked all my settings on phone and online account and roaming is positively set on.I looked at relevant articles here and trued the suggested Access Point Names solution but the number of fields of data on my phone, galaxy J54, far outweigh the examples given. Can I get some urgent assistance? 

1
Kash
iD Mobile Employee
6 months ago
Dan Robert
Newbie
Dan RobertNewbie
asked in Device & Phone Support

no transaction number

I got my new phone and ID mobile sim from Mobiles.co.uk, I have a PAC code from Vodafone but I don’t have a transaction number. What can I do as I want to keep my old number that I’ve had for over 10 years.

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
mdoucette0311Newbie
asked in Device & Phone Support

iDMobile roaming data not working in US

Recently switched it iD Mobile landed in the US yesterday. My mobile data isn’t working but calls worked. problem for me was I couldn’t unlock my Zipcar and was stranded in east Boston for over 4 hours trying to deal with customer service who said if I repay and increase my cap I’ll be fine… well… I paid another 180 quid to do so with the commitment from customer service that it would work and it did not. I ask myself why did I switch from Vodafone to this unhelpful unuseful service…. unless this gets resolved I will be switching for sure 

1
Kash
iD Mobile Employee
6 months ago
D
Newbie
damo82Newbie
asked in Device & Phone Support

Mobile reception seems to have got worse last few weeks

We’ve lived in the same house last few years and was with Three then moved to iD with no issues with coverage. Last 6 weeks or so can barely make a phone call inside the house, the other end says they can’t hear us (though often I can hear them). Partner is also on iD and has same issue. Samsung Note 10 and S23 Ultra. Wifi calling doesn’t seem to improve the situation. Is there a way to find out if a mast has gone down and if so when it will be rectified? Berry Hill area of Mansfield NG18 6

1
Kash
iD Mobile Employee
6 months ago
Kaloupis Dimitrios
Newbie
Kaloupis DimitriosNewbie
asked in Device & Phone Support

PORT NUMBER FAILURE MORE THAN 10 DAYS

Although with my initial registration PAC number was provided, yet no changes or progress made. 

1
Kash
iD Mobile Employee
6 months ago
Harleydg
Newbie
HarleydgNewbie
asked in Device & Phone Support

Having trouble transferring my dads previous number using his PAC

Hi, my dad struggles with technology so I’m trying to set this up for him. I can’t seem to call ID mobile to assist.His previous contract from 3 has finished and he’s got his ID mobile contract and would like to keep his previous number. I’ve got his PAC and transaction code with all the right details but it’s saying there’s an issue with the information I’m submitting. His 3 contract was in his partners name who recently passed, 3 said theres no issue with this and the PAC should work.Can someone please advise?

1
Kash
iD Mobile Employee
6 months ago
Debsac1
Civilian
Debsac1Civilian
asked in Device & Phone Support

1 week and very frustrated that my old number still hasnt transferred!!! I am so annoyed with ID mobile so far!

Please can my old number be ported, I’ve completed all the steps.  Its been two weeks now and still nothing. I have missed important calls because I honestly thought it would be sorted by now, help! 

1
Tom
iD Mobile Employee
6 months ago
A
Civilian
Andy9782Civilian
asked in Device & Phone Support

Remove adult content filtering

Hi have an issue with removing adult content filtering. I have the button to turn it off and have used this and have waited for it to clear pending, which it has and is now showing as ‘off’. However any sites deemed adult are still blocked and will not load. Anyone know why this might be?

1
Tom
iD Mobile Employee
6 months ago
L
Newbie
Lucie28Newbie
asked in Device & Phone Support

Need my proof of usage for an insurance

Hiya I need to find out how to get sent my proof of usage

1
Kash
iD Mobile Employee
6 months ago
Boo Hoo
Civilian
Boo HooCivilian
asked in Device & Phone Support

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

Switching from Three to ID Mobile still not happened after 24 hours of Pac code being used

1
Kash
iD Mobile Employee
6 months ago
Terms & Conditions
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