Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,028 Topics
  • 8,986 Replies

2028 Topics

R
Civilian
rob99Civilian
asked in Device & Phone Support

Old number not transferring

Have entered PAC code, transaction number (beginning with 4), surname and information is not being accepted. Can anyone help please

3
Kash
iD Mobile Employee
27 days ago
S
Newbie
SimonMontNewbie
asked in Device & Phone Support

Proof of Usage

I need proof of usage for an insurance claim. How do i go about getting that?

1
Kash
iD Mobile Employee
28 days ago
Sean Mercer
Newbie
Sean MercerNewbie
posted in Device & Phone Support

handset return

I'm around 6 months into a,2 year contract with a s23. The phone seems to have an issue with the microphone where people say I'm very quiet. It's been sent off to be repaired by Samsung and they replaced some motherboard on the phone. Happy days.   But I've still got the very quiet microphone. Sometimes people say it goes crack and then loud their end and it happens on everyone I speak to. How many times does it need repairing before they deem it as replaceable. Or where do I stand? 

3
Kash
iD Mobile Employee
28 days ago
Kris Wheeler
Newbie
Kris WheelerNewbie
asked in Device & Phone Support

Phone Bill update

I was using ID mobile for 3 years with sim only, I have now taken out a new phone on contract but it isn’t updating on my ID App with my new monthly bill, although I have cancelled the previous monthly payments.I have tried to delete then re-install the app but still no update. 

4
Kash
iD Mobile Employee
28 days ago
LeanneW
Civilian
LeanneWCivilian
asked in Device & Phone Support

samsung s24 ultra case

Hello.  I purchased the Samsung s24 ultra recently and it came with a clear case.   The problem is I want to take the case off for a new one and for the life of me I can't now get the case off.    I've tried trying to insert things to lever it out but risk scratching my new phone ! Any ideas how to get the clear case off ?

1
Kash
iD Mobile Employee
28 days ago
Lauren Dumbarton
Newbie
Lauren DumbartonNewbie
asked in Device & Phone Support

Contract Change

Hello I have recently changed my contract & have received the new SIM card. As I was already with ID mobile can I not continue using the old one? 

7
J
Newbie
28 days ago
M
Newbie
mrcarrot66Newbie
asked in Device & Phone Support

2 Factor Authentication on Account

Hi Folks, I am a new customer. I can’t see how to enable 2FA on my account How do I do this? Thanks

6
Kash
iD Mobile Employee
29 days ago
G
Newbie
GWi11Newbie
asked in Device & Phone Support

RCS Messaging using old number

Hello!I am new to ID Mobile. I had my new sim which put in to my new Google Pixel 7. Then ported my number to ID from O2 via PAC code.Everything has ported fine apart from RCS (Google Chat) messaging. If this is turned on the message sends from my temp ID Mobile Number - So the recipient see that temp number and not the number ive ported over.Things I have tried to resolve the issue without success so far:Cleared Messages Cache Cleared Google Play Cache  Cleared Google Services Cache Turned messages off,  Turned phoned off, waited for 30 mins, turned both back on Used Google RCS De-register service and entered my phone number. I also contacted live chat who to be honest seemed rather confused and didn't understand and tried telling me RCS was chargeable and i would need to up my cap (although I'm on unlimited data and its a data service 🤷🏻)Any kind folk out there go any bright ideas to get it working? TIA

14
Rémi Flament
Civilian
30 days ago
B
Newbie
BobSpeightNewbie
asked in Device & Phone Support

When my number changes.....

HiI am a new ID customer. I have received my SIM & added the ID app to my phone. The app needed my ID phone number & so I added it. But my number will change in a few days to my "old" phone number as it's in the process of being ported across from my old provider. Please could someone tell me if this number will then be automatically added & updated onto the app or do I need to do something.Thank you,Bob Speight 

3
Kash
iD Mobile Employee
1 month ago
camey000
Newbie
camey000Newbie
asked in Device & Phone Support

wifi calling

Hello. I have a Samsung Galaxy A13 and use the 3 network mobile broadband for internet access. Should I be able to use wifi calling through the 3 network router to make phone calls?.Thanks.  John

3
Lauren
iD Mobile Employee
1 month ago
A
Newbie
alimerchant0303Newbie
asked in Device & Phone Support

Phone number hasn't switched after 3 days

I transferred from my old sim to my new ID sim 3 days ago using my PAC code.My phone number has still not changed from the temporary one.I have tried turning my phone off multiple times.

1
Lauren
iD Mobile Employee
1 month ago
E
Newbie
elpestoNewbie
asked in Device & Phone Support

password change problem (app)

When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.

10
Lauren
iD Mobile Employee
1 month ago
Patrycja Figlarska
Newbie
Patrycja FiglarskaNewbie
posted in Device & Phone Support

I can't call abroad

Hello,I have the international option turned on, but I cannot call Polish phone numbers, what should I do to be able to do so?

3
Lauren
iD Mobile Employee
1 month ago
A
Civilian
Abigail_98Civilian
asked in Device & Phone Support

Swapping SIM card whilst abroad

I’m currently in Spain and I have bought a prepaid plan here that I want to put in my phone (since I need a Spanish number for certain purposes). However, I also need to use my UK number for some things and I want to swap between the two SIM cards occasionally when needed. Is there any problem with this, its important that my old UK sim still works when I put it back in whilst abroad.

2
Lauren
iD Mobile Employee
1 month ago
Caroline Frandsen
Civilian
Caroline FrandsenCivilian
asked in Device & Phone Support

No replacement sim

No replacement sim recieved with phone  

1
Lauren
iD Mobile Employee
1 month ago
Kieran Fish
Newbie
Kieran FishNewbie
asked in Device & Phone Support

data usuage

My data hasn’t reset at the time it should have so it’s looking like I’m using one months data for in total a month and a half

1
Lauren
iD Mobile Employee
1 month ago
A
Newbie
ArrrrrrghNewbie
asked in Device & Phone Support

PAC Fraud - No Help From ID Mobile

Received a text message saying that my SIM activation was in progress and then lost signal. Came as a bit of a surprise as I hadn’t changed SIM cards.Straight onto the online chat and informed that my number was in use and had been calling my bank. Assured that the number had been blocked (I now know this wasn’t the case as it will still in use by scammers after the end of the chat message).Advised to get a new sim card and swap it back and assured that the scammers wouldn’t be able to reverse this.After completing this regained control of my phone number.Next day another text message saying that my switch request had been received. Straight back on to online chat to be told that my concerns would be forwarded to the ‘technical team’ and they would get back to me with in 24 - 48 hours. Pointed out that this needed to be escalated urgently only to get the same response. Of course 3 hours later my number has been ported elsewhere with no intervention from ID mobile to prevent it.On the o

1
Lauren
iD Mobile Employee
1 month ago
B
Newbie
Bladezy88Newbie
asked in Device & Phone Support

Depositing to sites

When I try to deposit money to a gambling website where it is pay by phone (gets added to you phone bill), it just gets an error. Is this something that is not possible on iD? 

1
Lauren
iD Mobile Employee
1 month ago
L
Rookie
LeytonLadRookie
posted in Device & Phone Support

5 Digit Text Numbers - I cannot send them

I have been trying to get this problem sorted for some months but so far iD have failed.I have tried to text two different 5 digit text numbers (one is the BBC sports page number, the other is TfL's bus arrival update number). They just keep spinning and eventually fail.My Premium setting is on and set at £25 so no issue there. iD keep asking me to send examples implying they can't think of an explanation at their end. I have done but it does feel that whenever I give examples, the shift the goalposts and ask for info in precise formats.I notice other people are having similar issues but all iD seem to do is send scripted replies. A friend of mine also on iD is able to message 5 digit numbers, so it must be an issue with the company's settings for my account.I never had this issue with EE so it is NOT my phone, before anyone asks or suggests.

16
L
Rookie
1 month ago
Patricia Lenci
Newbie
Patricia LenciNewbie
asked in Device & Phone Support

Unable to make phone calls when roaming

I'm at the moment roaming in Madrid. No problem with mobile internet connection and data. Unable to make phone calls. All are answered by a message saying that the number is not possible. 

1
Kash
iD Mobile Employee
1 month ago
T
Newbie
talbo41Newbie
asked in Device & Phone Support

stolen sim

My sim has been stolen around 6 days ago need new one

1
Kash
iD Mobile Employee
1 month ago
P
Newbie
PhilipsaltNewbie
asked in Device & Phone Support

Phone keeps going to emergency calls only

My phone keeps going to emergency calls only. Never happened with O2 having just changed to iD mobile it's really frustrating especially when trying to keep in touch with Important hospital appointments 

3
Kash
iD Mobile Employee
1 month ago
Thomas Watt
Newbie
Thomas WattNewbie
asked in Device & Phone Support

Text

Every time I send a text on my new phone it says ill be charged for this! Can anyone help? 

1
Kash
iD Mobile Employee
1 month ago
Ferg Keith
Newbie
Ferg KeithNewbie
posted in Device & Phone Support

PAC Code not processed properly

Hi. The pac code provided when I switched to ID mobile was not processed properly and I'm still getting billed by my previous supplier. They need id mobile to reprocess this new pac code to resolve this and refund me.The new pac is 

1
Kash
iD Mobile Employee
1 month ago
Susan Edwards Foster
Civilian
Susan Edwards FosterCivilian
asked in Device & Phone Support

ordered for daughter

I started a contract for my daughter in my name, I’m worried about setting her phone up through my iPhone as in giving pac code as she wants to keep her old number, sounds stupid maybe but if I do it through my phone will it interfere with my iPhone in any way, I don’t know how you would know it’s for her phone and not mine, 

1
Kash
iD Mobile Employee
1 month ago
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