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24 days ago

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Device & Phone Support

Device & Phone Support

All the latest news, tips and tricks for Android devices

2,002 Topics
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ilsonbenNewbie

asked in Device & Phone Support

psfirthCivilian

asked in Device & Phone Support

Proof of purchase required

Hi. I recently upgraded to a pixel 6 but need a proof of purchase document to be able to claim the free Chromebook (And i did not get one with the phone when it wa delivered).Many thanks

1 year ago

AleBCivilian

asked in Device & Phone Support

Ruining my credit score for a service I have never used!!

Let me tell you my story:I found ID mobile in 2018 through some comparison tools like uSwitch. I decided to order a SIM card to switch from my provider at the time.I've completed my order online and ordered the SIM card to arrive by post. Meanwhile, I called my provider who offered me a better deal and decided to stick with them.Note that I have never received the SIM card from ID mobile and in January 2019 I noticed on my bank account some payments towards a company which I didn't recognised so closed the direct debitID Mobile then contacts me to say I have missed a payment. I call back immediately saying I have never received the SIM card, never used their service and don’t know how I’ve ended up in a contract with them or why should I pay for the service.They agree to close my contract and give me a full refund of the previous payments. To be, this means, case closed. They admitted there has been a misunderstanding, and I was never supposed to pay in the first place.Over 3 years for

1 year ago

RmcaNewbie

asked in Device & Phone Support

Need to speak to someone at ID

How do I get to speak to someone - chat bot is driving me mad.

1 month ago

elizabethoneillNewbie

asked in Device & Phone Support

Price of calls TO Ireland

I want to phone a mobile number in Ireland (08) FROM UK (07). This is not included in my unlimited calls? What is the tariff? Can I buy an add on to reduce cost?

1 year ago

Chris34728Newbie

asked in Device & Phone Support

roaming charges

HiIm going Tenerife on Thursday just wondering if anyone knew the charges per day and what settings do I need to enable when I land in Spain

11 months ago

James GraylingNewbie

asked in Device & Phone Support

how do I swap my number

I would like to swop my old number to my new account with id how do I do it and to check on line my stuff

9 months ago

Dirk_68Newbie

asked in Device & Phone Support

Calls going straight to voicemail

Hello all. Calls are going straight to my voicemail all of a sudden. I was expecting an NHS call yesterday that failed to come until they called my landline and informed me. I've since missed other calls too. I can make calls OK and I just found out I can receive calls if I switch on mobile data. Does this mean it's a problem in my area? I've taken out my sim and put it back. I've reset network, I've restarted phone, used airplane mode etc but still no calls. Can anyone help? Many thanks.

11 months ago

jaysonturnerNewbie

asked in Device & Phone Support

Found my lost iPhone but iD wont remove blacklist

Hey!I lost my iPhone 11 last summer, I reported it to iD mobile and they sent me replacement SIM card. The phone itself is my own purchased outright from Apple (I have proof of purchase with all the relevant serials etc).The phone was returned to me a few months later after being found. When I put my SIM card in I get no coverage, I ran an IMEI check to discover the phone is reported Lost/Stolen, which makes sense.I’ve since spoke to iD on live chat and they’re saying that they did not alter anything with the IMEI as the phone is my own and not part of my contract.I’m bit confused as to how else my phone could’ve been blacklisted other than via a carrier.I’ve not found much online about help from Apple with this, but going to pop to the Apple store this weekend.Can anyone offer any other help or advice? I don’t know how else the IMEI could’ve been blocked, unless mistakenly by iD.Cheers!Jayson

1 year ago

Phil HibbsNewbie

asked in Device & Phone Support

Wifi calling stopped working P20 Lite

I bought a Huawei P20 Lite from ID a few years ago. Last year I moved house to an area with very poor mobile reception, and got wifi calling working. It’s been fine up until this week, on returning from France it is no longer working.Any suggestions how I can get it to work again? My mum’s Samsung phone on a different provider works still so it isn’t the wifi.

1 year ago

John Robert McNallyRookie

asked in Device & Phone Support

PAC CODE NUMBER TRANSFER

Good Morning:- Got a contract phone from Carphone Warehouse (Curry’s) on Wednesday 22/11/2023, they did all the paperwork & transfers for me. They received the PAC Code via email by 12:22 pm same day, and this would of been passed on to ID, from Carphone Warehouse, during completion of my order. Looking At This Chart, I Thought My Switch Over Would Of Been “Thursday.”Although ID Contract Shows My Switching Date As Thursday 23/11/2023Give us your PAC by: Date you'll switch to iD: Monday before 5:30 pm Tuesday Monday after 5:30pm to Tuesday before 5:30pm Wednesday Tuesday after 5:30 pm to Wednesday before 5:30 pm Thursday Wednesday after 5:30 pm to Thursday before 5:30 pm Friday Thursday after 5:30 pm to Friday before 5:30 pm Monday Friday after 5:30 pm to Monday 5:30pm Tuesday

4 months ago

Ken.WCivilian

asked in Device & Phone Support

Leaving before even starting with ID

I transferred from Virgin to ID Mobile 2 weeks ago, arranging for my old number to be transferred too. I have been sent a welcome pack, advance notice of first invoice, given all my bank details and told my phone would be connected on 24/2/23.I have no phone connection stil at 2/3/23, and clearly no means of contacting ID who, from other things I’ve read on this notice board, simply don’t make any arrangements to be contacted directly. I’m not even sure how I can cancel my so-called contract, other than of course cancelling my direct debit arrangement.Does ID take any new customers seriously once they have got their bank details? I need the mobile for hospital arrangements and the usual stuff, but am now without any connection for two weeks. And hours spent trying to contact ID and get a tailor-made response.Dr K.W.

1 month ago

Ian2009Rookie

asked in Device & Phone Support

Receiving Text Mesages in Turkey

Hi - currently overseas vin Turkey for a few weeks. I've tried to set up a new payment with my bank and should get an automated SMS - but I'm not receiving it.I am in a monthly contract. I have data roaming turned off - is there a simple fix?Thank you.

1 year ago

Anonymous

asked in Device & Phone Support

Sorry, your service does not allow access to this number

I have been using Id for many years without a problem.Just getting this message today.Ring through to BA get through their menu system and into a queue.About the time I think someone has picked up I get the message above and the call drops. I tried several times with the same result and ended up using Skype to get through. Any ideas how to sort it?There are dozens of threads the same over many years and none of them seem to actually have a resolution or an explanation, just “We’ve changed something and this is no longer a problem”. Except that then other people raise it again.

7 months ago

Mite JanevRookie

asked in Device & Phone Support

5G not detected by ID but detected by all other operators

phone is realme gt2 pro which uses same software as OPPO and it does have 5g as i have tested this with other sim cards , i can even force the 5g on ID but i have to do this on every single restart with app because of ID restrictionswhy dont you enable like all the other operators for the phone to detect the 5g properly automaticallythinking of switching after few years because of thisdont tell me sorry your phone is not supported in our list , you will lose lots of customer because of a simple integration which every other operator did after the manual selection i can have 5g but i lose it after restart because of ID 5g cant get recognised automatically so i have to switch again manually

1 year ago

MagentaPenguinNewbie

asked in Device & Phone Support

poor signal despite coverage.

Despite being in a covered area with "no issues" myself amd my local community have continual issues with ID and 3 service in many areas in portsmouth,more so since the 5g towers have been put in. So much so we now recommend not joining either company (phone based gaming community of a few thousand).

9 months ago

LthorneNewbie

asked in Device & Phone Support

Proof of usage for insurance

Hi,I need proof of usage for insurance purposes, how do I get this? I have the IMEI number for the device. Thank you,Leah

30 days ago

Maria E-hNewbie

asked in Device & Phone Support

can I use an esim on my iphone 15pro with iD mobile

I have recently taken out a new contract with ID mobile and will be in Asia on a cruise soon. Can I buy an eSIM before I go away and load it on to my iPhone 15pro once there. The information is very misleading when I look for answers as it keep saying ID mobile does not support eSIM’s but then refers to Apple Watches at the same time. So the question is…. Does ID mobile support eSIM’s on iPhone 15pro

1 month ago

alanclareRookie

asked in Device & Phone Support

Occasional use of iD phone account on iPad with cellular

I have had an iD account for many years and am a very satisfied customer. Can I use the data on my account on my iPad WiFi+Cellular which has a sim holder?

1 year ago

Jenny WelshNewbie

asked in Device & Phone Support

Text messages not sending

My phone has suddenly stopped sending text messages.I have turned it on and off and checked the number is correct in Message Centre settings.It just shows message failed.

2 years ago

david333Newbie

asked in Device & Phone Support

cannot text to 85258

This is a free text service . You can text the word shout to 85258 , but when I do that it comes back message not delivered.The above is listed available to Id mobile. using iphone 11. Sms is turned on in settings where it says send as sms when imessage is unavailable. so should not have to off imessage if that had anyting to do wit itI know it is a working service so not sure why it will not work on phone. Have tried turning of/on

1 year ago

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