Device & Phone Support

All the latest news, tips and tricks for Android devices

  • 2,026 Topics
  • 8,976 Replies

2026 Topics

J
Newbie
jcallinghamNewbie
asked in Device & Phone Support

Daily allowance when roaming

What is the daily allowance when roaming?

10
Kash
iD Mobile Employee
1 month ago
A
Newbie
adtauntonNewbie
asked in Device & Phone Support

transferring 3 mobiles under one Pac ref

Anyone had experience of moving more than one number with the same Pac ref from old supplier. Basically moved from Bus account to separate mobiles. Old supplier (o2) indicated just the one Oac number will allow old phone numbers to carry across, but ID mobile seems unable to process beyond one. It means I am still waiting for two numbers to switch but on hold with the system saying it will pick up automatically missed due dates. Any suggestions?

10
Kash
iD Mobile Employee
6 months ago
K
Rookie
KimberleyleadbitterRookie
asked in Device & Phone Support

anyone still having issues with calls

still cant make or receive calls on my sons phone even though they said it was fixed. we have turned phone off and on but still no joy. can send text messages and thats it! its a joke. 

10
Kash
iD Mobile Employee
2 months ago
D
Newbie
Dave 1966Newbie
asked in Device & Phone Support

wow ! really poor service

I've noticed that an extra payment has been going from my account to ID. I eventually started a live chat with an agent. Half-way through the agent decided to exit the chat. I was angry enough beforehand. Even more so now. Absolutely disgusting. My contract renewal is due next month. Have a feeling I'll be taking my business elsewhere. Would love to get a response from them but I won't hold my breath. They don't care. 

10
Tom
iD Mobile Employee
1 year ago
Neil Byrne
Newbie
Neil ByrneNewbie
posted in Device & Phone Support

Poor communication, updates and breach of security

Last week, I had my ID mobile number, the number which I have had for years with various mobile phone companies, ported without my knowledge or consent to Vodafone by an obtained PAC code. This closed my ID account which had the potential to leave me vunerable to early termination fees. Additionally, the obtained number and port was used to verify a one time passcode sent to it for the illegal wire transfer of monies from my credit card.As you can imagine this has been a stressful time taking days to sort out…...not with the bank but with ID mobile. The bank had everything done and sorted fortunately within 2 days and even more fortunately the card was refunded in full and everthing changed as expected.ID mobile has been a different story. I lost my phone signal and data and the sim came up not provisioned on Wednesday last week and I contacted ID by online chat and they informed me that the SIM was faulty and to get a replacement from Currys and they would activate it. This was done a

10
Tom
iD Mobile Employee
12 days ago
E
Newbie
elpestoNewbie
asked in Device & Phone Support

password change problem (app)

When i try change my password, it says my password cannot contain symbols, however, my new password does not, but my pre-given password has a symbol, and therefore i cannot change my password at all.

10
Lauren
iD Mobile Employee
1 month ago
Arthritus
Newbie
ArthritusNewbie
asked in Device & Phone Support

Transaction Code from iD

I have not received the original email confirming my order from iD and I need it for my transaction code from them. I am trying to port my old number to my new phone and it won’t let me do it because I do not have that number.Can anybody help please? Neither Mobile.co.uk or iD are helping.

10
Tom
iD Mobile Employee
6 months ago
J
Newbie
Jw427Newbie
asked in Device & Phone Support

OTP from bank not arriving

I have recently moved to iD and received a new phone and sim which I have ported my original number to. I can receive OTP from every service, including Amazon, delivery services and video streaming services, but I never receive my OTP messages from my bank. This has caused massive issues for me as I cannot conduct online or mobile banking. I have checked the message settings and refreshed the RCS chats etc but this hasnt fixed it. I have checked with the bank and they have stated there is no issue their side.  I have contacted iD Live Chat but they are BEYOND USELESS. I was initially told they had raised this with the technical team and I would be contacted with updates. I received a text saying more information was needed but when i contacted the live chat again they had system issues. I contacted the complaints team as this issue has gone on for days now and they said the technical team had closed the ticket saying it was completed! I had this issue raised again and was told the tech

10
Tom
iD Mobile Employee
4 months ago
P
Newbie
preedygoodNewbie
asked in Device & Phone Support

Not receiving incoming text or calls

Hi Swapped to iD mobile bringing my old number from giffgaff. (also new phone iPhone 12 to 15)Message received 11 am Monday 25th saying all swapped over.Since then I can call and text out okBut can’t receive calls or texts (plus won't connect my original number back to iMessage or FaceTime)I have turned off and on, reset network, turned off/on iMessage and FaceTime! Done full back up and re downloaded whole phone! Reboots and still not workingAnyone that can see information on the Port process and any issues from that side of things…Only other answer I see is wait 72 hours and it may sort itself.Its been ridiculous because I’ve missed doctors phone calls and can’t set anything up as everything needs to send a code to your mobile (which obviously isn’t receiving)Old/ interim number that came with the sim no longer works Basically just need to see if the Port has been completed properly but who or how can I get this looked at??Thanks  

10
Kash
iD Mobile Employee
3 months ago
A
Newbie
Andy1Newbie
asked in Device & Phone Support

can't send text sms messages at all

Hello would be grateful if someone can advise me on this problem.I got a new phone at the weekend but I can't text from my id sim . I can receive texts , voice, data all ok but not send a text. Having full signal coverage makes no difference. If I take the sim card out and put it in a simple 'dumb' phone I can send texts ok. My new phone sends texts over the O2 network with no problems.Any ideas anyone?ThanksAndy

10
Tom
iD Mobile Employee
11 months ago
R
Newbie
RonBNewbie
asked in Device & Phone Support

None to poor coverage

New to ID mobile. I am having big problems with network coverage . It seemed ok when i first had the phone but now it is at the best very poor and at the worst none existent. Been on the network checker page and it says my signal should be fine. Do you think it could be the phone i have a Pixel 7a. The phone does work when i get a 5G signal   

10
Tom
iD Mobile Employee
7 months ago
Gemma Mann
Newbie
Gemma MannNewbie
asked in Device & Phone Support

Error 38 when replying to a text (shortcode)

I'm trying to reply to a message from BT but it keeps saying unable to send - error 38. I've tried everything I've seen suggested; new sim, reset network settings, increased bill cap, but I still keep getting the same error

10
Kash
iD Mobile Employee
8 months ago
S
Newbie
Stefan1Newbie
asked in Device & Phone Support

A54 price difference

So the A54 via id mobile app is 25.99 from my phone but only 22.99 from my wife's why?

10
Mohammed
iD Mobile Employee
9 months ago
Rob Mcmahon
Rookie
Rob McmahonRookie
posted in Device & Phone Support

Samsung phone not working away from home

Hi, I have 2 phones on my account both Galaxy A53, one is my wifes the other is mine. Just recently my wife has been missing calls and unable to make calls when away from the house, at home it works fine. We have checked its not in aeroplane mode and her network settings are the same as mine, everything seems to be the same. I can make calls from the exact same location, and it goes straight to answerphone when ringing her, even though I am sat next to her. Any ideas please or is it broke?

10
Tom
iD Mobile Employee
4 months ago
S
Newbie
sadie456Newbie
asked in Device & Phone Support

lost simcard and unable to cancel contract and pay bill

I received a letter about an unpaid bill which threatened to send the information to a debt collectors. i have lost my simcard and am unable to receive a PAC code to end my contract and pay the final bill. it will not let me do it with another number but i dont have access to my ID number. How do I pay the outstanding bill? Cancel my contract and avoid this affecting my credit score?Sadie

10
Mohammed
iD Mobile Employee
10 months ago
Z
Newbie
ZazujNewbie
asked in Device & Phone Support

extremely poor network coverage getting worse

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

10
Kash
iD Mobile Employee
23 days ago
2nyevans
Rookie
2nyevansRookie
asked in Device & Phone Support

Netgear Nighthawk APN settings

Hi AllTrying to use my sim in my netgear but cant find APN settings to use anywhere.Can someone helpmy EE sim worked fine

10
Tom
iD Mobile Employee
2 months ago
Peter Lamont
Newbie
Peter LamontNewbie
asked in Device & Phone Support

upgrade options are worse for loyal customers

I have been with iD Mobile for nearly 5 years and each year or time I’m eligible I have been able to upgrade to a newer model, that is until this time.  I am being offered not only older models of my current handset, but being asked to pay upfront charges.   having looked at the website new customers are being offered the latest iPhone models, as well as better bundles for lower prices than I am currently paying! When I spoke to a sales/customer service operative, he was incredibly unhelpful and didn’t seem to care at all, he didn’t even ask for any of my details or even attempt to check and see if he could get a better offer for me, and was entirely unfazed that I may leave iD Mobile.   it seems totally ridiculous that a company would offer worse deals to their customers who have been loyal…they are happy to bring new customers in but once you’re in they don’t care in the slightest!   

10
Kash
iD Mobile Employee
8 months ago
David Clover
Newbie
David CloverNewbie
asked in Device & Phone Support

network isnt working and cant access app

You updated saying everything is working but it is still not working. Please advise what's going on?????

10
Kash
iD Mobile Employee
2 months ago
Kim Butterworth
Newbie
Kim ButterworthNewbie
asked in Device & Phone Support

my free ear buds with my a54 5g

Hi there when will I Receive my ear buds as I have received my phone but not free ear buds like it say on my Agreement please can someone get in contact with me about it it was with curry thank you 

10
Tom
iD Mobile Employee
8 months ago
Mary Alice
Newbie
Mary AliceNewbie
asked in Device & Phone Support

Currys Vouchers not received

I joined ID mobile in April on the offer to receive Currys vouchers. I then referred 2 friends who were also to receive vouchers and I would also receive a referral voucher for each. None of these have arrived.We now have 3 numbers and accounts not received any vouchers. I've also read lots of others have the same issue. Not complying with these offers to tempt people to join is effectively breach of contract. Has anyone ever received a voucher? Could we join together to take action?

10
Kash
iD Mobile Employee
6 months ago
Susan Hunt
Newbie
Susan HuntNewbie
asked in Device & Phone Support

Trio offer

I have just joined ID Mobile.I have got a 24 months contract and want to claim the offer of Ear-buds,Disney TV and £100 cashback.Because i didn’t buy it and have got a contract instead. How can i claim the offer,when it asks how much i paid for the phone? 

10
Tony O'donohoe
Newbie
3 months ago
L
Newbie
Lauran79Newbie
asked in Device & Phone Support

imessage and facetime stopped working when moved sim to new handset

I set up new iPhone 14 from iPhone 11. iMessage and FaceTime are not connecting with number in new handset . Spent 3 hrs on phone to apple who have been very thorough and it’s not the handset. Tried another id mobile sim in new phone and it works. How do I get ID to investigate and fix sim??

10
Tom
iD Mobile Employee
1 year ago
F
Newbie
floatyid007Newbie
asked in Device & Phone Support

4G Calling / VoLTE Oppo Reno 8 Pro

Hello all!I have a SIM free UK Oppo Reno 8 Pro 5G handset.I can use WiFi calling absolutely fine and there is a toggle switch to enable/disable in the SIM menu settings when using my ID mobile SIM card.Unfortunately even though 4G Calling / VoLTE is supposedly supported there is no menu option to enable it when using my ID mobile SIM card.I have tried other SIM cards (Vodafone & SKY) and VoLTE menu appears straight away and I can use 4G Calling / VoLTE absolutely fine.I have spoken with Oppo and they have told me this is something ID mobile will need to sort out for me.Is this something ID mobile has to enable for me somehow on the SIM card / account?My handset is up to date and running the latest Color OS 13 / Android 13 update. Kind RegardsTom

10
Kash
iD Mobile Employee
1 year ago
Lynn Lynn
Newbie
Lynn LynnNewbie
asked in Device & Phone Support

partner incoming call blocked

My partner tries to phone me, but it’s saying that it can’t connect, never had trouble before. I haven’t blocked is number, have tried my sim in a different phone but it’s still the same so I know it’s my sim, I need someone to have a look at my account

10
Mohammed
iD Mobile Employee
11 months ago
Terms & Conditions
Why iD Mobile?