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Just Ported number - can't send texts

  • 9 July 2018
  • 6 replies
  • 528 views
I
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I bought my Sim on Thursday morning and the lady at CPW took my PAC code (as I had it) and made the Porting request on her laptop.
By Sunday it had still not Ported so I did it again on the app and now my old Sim card which is in a "spare old phone" no longer rings but my new phone with the new ID Sim in it has not adopted my old number - do I need to do anything?

Have I confused the system by in effect making 2 porting requests?
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Best answer by Mohammed 11 July 2018, 13:49

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6 replies

I
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Userlevel 1
Number ported today - can receive texts but can't send - any obvious fix ?
Using Android phone. TIA
I
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Userlevel 1
Hi Mohammed - phone working now - only issue is I can receive but can't send texts.

Everything else works well.
I
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Userlevel 1
Just noticed the “old” Number is still showing on my ID app in my - account.
Could this be the problem and if so how do I fix it?
Mohammed
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Userlevel 7
Badge +10
Hello @Ian2009,

I've merged your posts into one topic. Please refrain from posting in multiple sections of the community with the same issue if you already have a topic open.

When you call out, what number shows?
If the iD Temporary number is still showing in the app/account, the port may not have fully completed, in which case we'll need to look into this further.

I will PM you now regarding this.

Mohammed
I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
I
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Userlevel 1
Hi Mohammed - the problem of sending texts and the “old” number showing has now corrected and everything is working fine - many thanks for your support
Ryan
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Userlevel 6
Badge +10
That's great @Ian2009, we're glad to hear that this is now working fine. ☺️

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.

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