Question

keeping existing number from EE

Sammy C
Rank
Userlevel 1

Hi, I have just finished a contract with EE and have started one with ID . 
 

I have the new phone and new ID sim.

I have asked EE for a pac code and have it. 
 

when filling out the online form to enter the details I have to bring my current number to my new contract it is saying we have tried but there’s an error. 
 

I can’t seem to find a contact number for ID to discuss this but want to keep my current number - how can I do this? 
 

thanks 

sam

5 replies

andewhite
Rank
Userlevel 8
Badge +9

No telephone support with iD Mobile - it’s 100% online.

Get in-touch with customer services using the online chat https://idmobile.co.uk/live-chat.

The iD agents work until 8pm weekdays - good luck.

Sammy C
Rank
Userlevel 1

Thank you Andewhite! 
I am currently on to a live chat and getting the help I wanted 😁

Georg Hookings
Rank

Hi, I have just finished a contract with EE and have started one with ID . 
 

I have the new phone and new ID sim.

I have asked EE for a pac code and have it. 
 

when filling out the online form to enter the details I have to bring my current number to my new contract it is saying we have tried but there’s an error. 
 

I can’t seem to find a contact number for ID to discuss this but want to keep my current number - how can I do this? 
 

thanks 

sam

Exactly the same with me. I’m so stress 

WelshPaul
Rank
Userlevel 8
Badge +6

Follow the advice given by @andewhite above.

Tom
Rank
Userlevel 7
Badge +4

Hi @Georg Hookings 

 

Have you already submitted your PAC number to us when purchasing your iD Mobile plan?

 

If so you won’t need to submit it to us again, the port will happen on the date given/selected at checkout.

 

Thanks for the help here @andewhite & @WelshPaul.

 

Tom

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