Question

lost sim

  • 30 August 2021
  • 4 replies
  • 82 views
T
Rank

Hi,

I have never registered my sim as I was  running down my old contract on another network. The sim has never been used. It has since been lost in my house. I don’t know the number and need to order a replacement sim. 
please advise.

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4 replies

andewhite
Rank
Userlevel 8
Badge +9

Hello @Tony Hawkins,

Here’s a good article that explains how to do this:
 

Good luck!

T
Rank

Unfortunately I don’t know the number so I’m unable to go through this process. Everything is automated and you have to put in your phone number.  
I’m in limbo

andewhite
Rank
Userlevel 8
Badge +9

Okay @Tony Hawkins,

If you didn’t register the previous (lost) SIM, I suggest you order a new one.

As far as iD are concerned, you’ve never had a SIM so there’s nothing to replace.

Good luck!

Ryan
Rank
Userlevel 6
Badge +10

Hi @Tony Hawkins,

If the SIM card you purchased was a monthly rolling SIM contract, we would not advise making a new order as the plan will likely still be active. SIM cards are active upon dispatch you see.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further. To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

Ryan
 

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