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mobile number not switched

  • 21 June 2021
  • 1 reply
  • 72 views

I've applied via the application on the website to swap my number from a new one to my old one and it hasn't gone through yet even though it's been longer than the designated time frame. I looked on the app and tried filling in my number and the PAC code and it tells me that they are wrong. It's very frustrating as I'm a new customer here and I just want to keep my old number. 

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Best answer by Will 22 June 2021, 15:46

Hi @RadiantScone,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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Userlevel 6
Badge +8

Hi @RadiantScone,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

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