Question

monthly contract plan

  • 18 August 2021
  • 1 reply
  • 34 views

I decided to take out a contract for an iPhone 12 with ID, I already cancelled my contract with my previous supplier 2 weeks ago and therefore didn’t care for switching via STAC or PAC.

However, I have attempted to activate my SIM card and I am having trouble with it. A lot of the support seems focused around switching rather than just taking out a new contract. The previous contract was in my mums name whereas this is in mine. 
When I attempt to activate my sim, it asks me to send a text or an email - however both these options have failed in providing me a security code as nothing has been sent to either my old phone, or my email. 
 

How can I activate my sim?


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1 reply

Userlevel 3
Badge +1

Hello @Daniel Whellams 

Thanks for getting in touch. I am afraid there are some delays with some SIM’s being activated and numbers porting over at the moment. Our team are working on getting this resolved as soon as possible.

I would advise to periodically reboot your phone and hopefully it will activate soon.

Thanks for your patience.

Why iD Mobile?