Question

Mrs Buckberry

  • 18 August 2021
  • 2 replies
  • 44 views
L
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Brought two new phones with new sims both of the phones are saying number invalid when I call on my own phone no network is showing

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2 replies

WelshPaul
Rank
Userlevel 8
Badge +6

Hi @Lucas B, Unfortunately something has broken at ID Mobile HQ and all we really know to date is what @Siân posted in another thread:

I am afraid there are some delays with some SIM’s being activated and numbers porting over at the moment. Our team are working on getting this resolved as soon as possible.

I would advise to periodically reboot your phone and hopefully it will activate soon.

Thanks for your patience.

Michelle
Rank
Userlevel 5
Badge +8

Hello @Lucas B 

We are sorry for the delay with activating your SIM card, we are aware of the delay and are currently working on all SIM activation’s.

 

Michelle 

iD Mobile 

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