Question

my account says my email address is not recognised.

  • 28 June 2021
  • 2 replies
  • 42 views

How can it not be recognised when you are constantly emailing me on it?  I cannot get into my account no matter what I do.  I don’t have a clue what the phone number is as I only had it on the account, which I cannot access.  All I have is my order ID.  How can I get into the account or find out the phone number when I already threw the sim away?  I want to end my association ASAP with iD, but you make it impossible to be able to pay the final bill or access the account.  No doubt I will end up with a demerit on my credit rating because I cannot pay the damned bill. 

iD  are the WORST EVER company for customer care and Service.  They don’t even put the phone number on the bill!

 


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2 replies

Userlevel 8
Badge +6

ID Mobile make it possible to make a manual payment in the following ways:

  • Online
  • Over the phone

As with any bill, you need to know your account details in order to make a payment...

Can I ask why you canceled the Direct Debit when you knew that there was going to be a final bill produced and why would you throw away the SIM without making a note of the mobile number assigned to it? Not that it really matters now anyway. Oh and I agree with you in that it shouldn’t be this difficult to regain access to your account! 😔

I recommend that you focus on finding out what your mobile number was that is associated against the account that you’re trying to make a payment against. This should be a simple process for ID Mobile but i’m unsure on how they go about giving it out due to GDPR? I guess they would need to verify that you are indeed you prior to giving out such information.

 

Have you spoken to a live agent and if so what have they told you?

Userlevel 5
Badge +8

Hello @Dronerg 

I see I have replied elsewhere now, so we'll keep communications to that post to prevent any confusion.

 

Thanks

 

Michelle 

iD Mobile 

Why iD Mobile?