Need to change my name on my account | Join the discussion, ask questions, share advice.

Need to change my name on my account

  • 21 October 2021
  • 7 replies

Hi I was told that my name is too long more than 14 characters and that I need to amend it but I can’t find where I can do that 

7 replies

Userlevel 8
Badge +9

Hey @K Omar,

Sorry to hear that.

Can you clarify where/how you were told of this?



It was when I was choosing my upgrade plan that it wouldn’t let me proceed without shortening my name 

Userlevel 7
Badge +8

Hi @K Omar,


Have you a screenshot of this error message for us please?


It seems unusual that we’d accept your name initially, but reject it upon upgrading it. It may be something we need to escalate for you.





This it what’s showing 

Userlevel 5
Badge +7

@K Omar ,


We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

We’ll see you there.



Hello on the 27th I was told that my name would be amended but since then no one has replied or actually done what they told me they would do. 

Userlevel 5
Badge +7

Hi @K Omar,

We have replied to your Private Message.

Sorry for the delay with the response.




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