Solved

New Sim activated but not working

  • 4 December 2021
  • 6 replies
  • 252 views
paul955
Rank
Userlevel 1

I lost my phone and blocked it.

I went and got a new SIM from Carphone Warehouse.

24 hours later still not working

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Best answer by Will 5 December 2021, 14:43

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6 replies

paul955
Rank
Userlevel 1

I lost my phone so i blocked my SIM.

I had a spare phone so went and got a new SIM from carphone warehouse. 

I have acivated the SIM but still no connection and its well over 24 hours.

 

Do i have to unlock the SIM block that I put on my original SIM?

Will
Rank
Userlevel 6
Badge +8

Hi @paul955,

 

Even though it’s a new SIM, the account sounds like it’s still blocked, so whichever method you used to block it, you should be able to do the same to unblock it.

 

Any issues, let us know and we’ll message you privately to get it done  for you.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
paul955
Rank
Userlevel 1

Yes I realised that I had blocked the old sim and that block still applied to the new SIM. As soon as I unblocked in MY SERVICES the phone connected in 5 mins.

Thanks

Will
Rank
Userlevel 6
Badge +8

Super! Thanks for letting us know @paul955!

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Paul Scantlebury
Rank

My new sim will not activate in phone- went into Apple store and phone is unlocked and ready

Kash
Rank
Userlevel 7
Badge +7

@Paul Scantlebury 

Can I ask if you get any error messages when you insert the SIM into the handset?

Also have you tried the SIM in a different handset to see if that works?

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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