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new upgraded phone

  • 30 June 2022
  • 5 replies
  • 30 views

Userlevel 1

Today I got my upgraded phone through the post and it is not the phone that I picked, model or colour. 

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Best answer by andewhite 1 July 2022, 00:46

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Userlevel 8
Badge +7

Where did you purchase your upgraded phone?

Userlevel 1

It was through the id mobile app 

Userlevel 8
Badge +7

Okay @Connor Dodwell, I suggest you contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

Type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat doesn’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

Userlevel 1

Okay @Connor Dodwell, I suggest you contact iD using their online chat service at https://www.idmobile.co.uk/live-chat.

Type “talk to a person” once you’re connected (to avoid the chat-bot).

If the online chat doesn’t work on your smartphone, try another device like a tablet, iPad or laptop.

You can also speak to iD Mobile using facebook or Twitter.

The iD agents work between 9am - 8pm weekdays and 9am - 6pm weekends.
Outside these times you’ll get an automated reply.

Okay thank you very much 

Userlevel 8
Badge +7

I hope you get it sorted - good luck.

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Why iD Mobile?