No services available
Best answer by andewhite
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No services
Userlevel 1
I’m having the same issue to within my area
Userlevel 8
+9
Okay
Userlevel 1
No issues showing on my area
Userlevel 1
When I try to use my phone every call goes straight to the billing line
unable to text or use data
Userlevel 8
+9
When I try to use my phone every call goes straight to the billing line
unable to text or use data
Previously, when other iD customers had this problem, they fixed it by turning their phone off for 10 minutes.
After turning their phone on again, everything worked.
Good luck.
Hi there I have checked the network coverage and all looks fine, I have also turned my phone off for 10 minutes as you suggested but that has not worked
Userlevel 8
+9
Hi there I have checked the network coverage and all looks fine, I have also turned my phone off for 10 minutes as you suggested but that has not worked
Okay
Have you checked the network status using the online status checker at:
https://www.three.co.uk/support/network_and_coverage/network_support
What services aren’t working in your location?
Userlevel 1
Unfortunately after turning my phone off for 10 minutes it’s still not allowing any services, calls or data.
Userlevel 8
+9
Unfortunately after turning my phone off for 10 minutes it’s still not allowing any services, calls or data.
Sorry to hear that
For immediate assistance with your iD account, use the online chat at https://idmobile.co.uk/live-chat.
The iD customer service agents work until 8pm on weekdays.
To avoid the bot when you’re using online chat, just type “talk to a person” after connecting - you’ll get through to get a real person - anyway, good luck.
Userlevel 1
When I try to access the bot is says no authentication and a serial number
Userlevel 1
I have checked both and they both say no problems in my area
Userlevel 8
+9
When I try to access the bot is says no authentication and a serial number
Are you trying this on your smartphone?
If you can’t use the online chat service, then send a private request to iD Mobile’s social media team by using facebook (using Messenger) or Twitter (by Direct Message) - they should also be able to assist with your enquiry.
Anyway, good luck.
Userlevel 8
+9
Okay
Logout of your iD Community account before you use the iD online chat.
Userlevel 1
Thank you for trying to help.
I have messaged on messenger with no response
Userlevel 8
+9
Thank you for trying to help.
I have messaged on messenger with no response
Only the iD online chat works in real time.
Enquiries sent via facebook Messenger are not handled by iD in real-time.
Using Messenger is quicker than asking iD here in this community, but slower than using online chat.
Anyway, good luck.
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